Workforce Operations Manager

Frazer Jones is partnering with a growing healthcare organisation to recruit an experienced Workforce Operations Manager to lead a high-volume onboarding, compliance and workforce administration function.

This is a key leadership role responsible for ensuring the organisation maintains the highest standards of workforce compliance, governance and operational excellence. Managing a specialist team, you’ll oversee the end-to-end onboarding process, ensuring clinicians are cleared efficiently and compliantly while maintaining a strong focus on service delivery, audit readiness and continuous improvement.

The Opportunity This role is ideal for a highly organised operational leader who combines strong people management skills with a deep understanding of compliance within a CQC-regulated environment.

You’ll be responsible for driving performance across onboarding and compliance operations, managing risk, improving processes and ensuring the business remains fully compliant with all regulatory requirements.

Key Responsibilities Lead and develop a high-performing onboarding and compliance team.

Oversee the end-to-end onboarding and clearance process for a large workforce.

Ensure compliance processes align with CQC standards and regulatory requirements.

Maintain audit readiness and oversee internal and external compliance audits.

Monitor operational KPIs, service levels and team performance.

Drive process improvements to enhance efficiency and customer experience.

Manage workforce administration and compliance activity within agreed SLAs.Develop strong relationships with stakeholders across the business.

Produce and analyse operational reports to identify trends, risks and opportunities.

About You To be successful in this role you’ll ideally have:

Proven experience managing onboarding, compliance, workforce operations or people operations teams.

Strong working knowledge of CQC regulations and compliance requirements.

Experience operating within a regulated healthcare environment.

A track record of managing high-volume administrative and compliance processes.

Experience preparing for and supporting CQC inspections and audits.

Strong leadership skills with experience coaching and developing teams.

Excellent organisational and stakeholder management skills.

The ability to analyse data, monitor performance and drive continuous improvement initiatives.

If you’re an experienced operations or compliance leader with a strong understanding of workforce compliance within a CQC-regulated environment, please get in touch for more information.

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.