Service Operations Manager

Type of Employment:
Full-time

Job Family:
Customer Services

Date posted: 21 Sept 2026

At Yunex Traffic,welaunch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, moreefficientand more sustainable for all.

At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what wedoand every voice, perspective and contribution is valued. The future of mobility needs people who think down differenttracksand we empower our people to transform cities all over the world. Join us and make adifferencetoo.

If we all thought the same, we would never think of anything new.

That’swhy we recruit great minds from allwalks of life. We embrace diversity and create what’sright for the world by employing the people who live in it.

At Yunex Traffic, werecognisethat building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.

To ensure an inclusive recruitment experience for everyone, if you need any reasonable adjustments or support at any stage of the process, please contact us at  so we can work together to meet your needs.

For more information on the recruitment process, please visit our Recruitment Journey page onour website.

Do you want to make a difference with the work you do?

Join us asa Service Account Manager.

Based at our Avonmouth depot we’re looking for a Service Account Manager to lead our Field Service Team in the South West and South Wales, ensuring effective and efficient service delivery whilst partnering closely with our customers. You’ll lead teams of Field Service contract managers, engineers, and operatives responsible for the delivery our maintenance, installation, and refurbishment contracts. These contracts will cover a range of intelligent traffic solutions, including traffic signals, enforcement cameras and electric vehicle charging infrastructure.

You’ll play a key role in ensuring profitability of the local accounts and maintaining high customer satisfaction.

We value experience, but equally important is your character and approach to work. We are looking for someone with excellent leadership qualities, who’s flexible and keen to learn so we can support you with a career in the traffic signals industry.

Key to this is the importance of health and safety at work, a willingness to learn and work as part of a team. Being a leadership role, traffic industry background isn’t essential, but experience in a related industry could be beneficial.

• Support the management of all Avonmouth and South Wales based contracts.
• Leadership of a team of site and office based staff, ensuring effective line management and staff development
• Safe and high-quality service, to agreed programmes and budget
• Work closely with contractors and supply chain partners to ensure the most efficient and cost-effective service can be offered, in the safest possible way
• Collaborate with colleagues in H&S, finance, sales, tendering, logistics, procurement, and manufacturing
• Manage project deadlines, forecast revenue, margin and costs, and control non-conformance
• Liaise with and support internal stakeholders to participate and support bids and tenders
• Lead and contribute to continuous improvement work, locally and nationally
• Consult with the customer, contractors and third parties to ensure effective working from pre-contract to post work completion stages

• Management/supervisory experience in a related industry…