Product Services Operations Manager

A senior leadership role accountable for the successful delivery of Simitive Products. You will bring the knowledge of what is available, combined with the understanding of what is useful and the foresight to anticipate what is possible.

The Product Services Operations Manager is accountable for the successful delivery of Simitive Products. When the software development world is undergoing a seismic change with the impact of AI, the Product Services Operations Manager brings the knowledge of what is available, combined with the understanding of what is useful and the foresight to anticipate what is possible whilst maintaining the energy and motivation of the teams in successfully fulfilling their contribution to company strategy.

This is a senior leadership role with responsibility for the performance and delivery of the Teams, systems, tools and standards inherent in the design, development, maintenance, testing and quality assurance of all Simitive Products.

The Product Services Operations Manager will ensure that all products function and perform as expected at all times, whilst ensuring work is prioritised, coordinated and delivered efficiently and effectively, maintaining operational stability and high standards.

The role requires clear senior ownership of Product Services execution, acting as the bridge between strategic direction and practical delivery. The successful candidate will be comfortable operating at both leadership and technical levels, providing direction on engineering practices, delivery approaches, operational resilience, and product evolution.

Main responsibilities

• Lead the Development, QA and Product Teams.
• Line manage the Development Team, the QA Team Lead and the Product Team members.
• Set clear expectations around accountability, delivery outcomes, quality and ways of working.
• Support the teams, challenge assumptions and develop leaders within Product Services.
• Create a culture of ownership, transparency, technical curiosity and continuous improvement, with a client centred mindset.
• Coach teams to balance autonomy with team collaboration, and clear personal accountability for outcomes.

• Ensure the effective and efficient running of Product Services, delivering high quality software in support of company strategy.
• Own the execution of technology delivery across Product Services.
• Ensure delivery commitments are realistic, agreed, prioritised and aligned to business objectives.
• Maintain clear oversight of plans, milestones, dependencies, risks and delivery constraints.
• Act as the initial escalation point for sequencing challenges, cross-team conflicts and prioritisation queries.
• Take hands‑on ownership of complex, high‑risk or business‑critical delivery situations where senior intervention is required.
• Successfully manage the balance between capacity, delivery, operational stability, technical sustainability and strategic objectives.
• Ensure operational readiness, supportability and resilience are considered as part of all change and delivery activity.
• Oversee incident, problem and change activity to minimise business impact.
• Act as senior technical and operational escalation during significant incidents, service failures or complex support scenarios.
• Work with and understand the needs and challenges of the company and other functions within it.
• Translate technology strategy and direction into actionable delivery plans.
• Shape sequencing and delivery approach to maximise successful outcomes with available resources.
• Ensure delivery activity reflects strategic priorities, architectural direction, capacity constraints and operational risk.
• Surface delivery risks, technical risks and operational implications early and be…