Operations Manager

About First Bus

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

We have a fantastic opportunity for an Operations Manager to join our Bristol-Marlborough Street depot on a full-time permanent basis. Reporting to the Senior General Manager the Operations Manager is accountable for all aspects of operational performance for the depot. As a champion of our customers, the successful candidate will build and maintain a customer centric culture. You will support your team in delivering excellent customer experiences, while leading a governance agenda that support legislative and policy compliance.

Through your leadership, the Operations Manager will establish and develop and engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture.

• Ensure cost efficient delivery of a safe, punctual service
• Dynamically analyse and manage information, systems and data both retrospectively and proactively to ensure continuous improvement of service performance.
• Drive engagement with drivers, management team, and customers
• Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
• Manage Service delivery team across all assigned depots in accordance with First Group policies, standard operating procedures and all relevant legislation
• Deliver agreed plans and budgets, including established level of service and service quality.
• Ensure staff planning at the depot meets the operating requirements of the business
• Ensure an effective working relationship with recognised trade union representatives and officials
• Manage and plan collision reduction and staff/passenger injury reduction
• Manage and deliver agreed key performance indicators
• To effectively manage the teams in all areas of people management; development, absence management and compliance
• Ensure positive working relationships are maintained between operations, commercial and engineering functions
• Liaise with external bodies to improve performance of lost miles and punctuality.
• Ensure all cash handling procedures are followed
• Act as the 'Transport Manager' for the company as defined by the Traffic Commissioner

Proven leadership skills are essential to provide strategic and day to day direction to your team and be an effective manager of collective relationships in a unionised environment

Strong influencing and negotiation skills

Excellent customer service focus

Team builder and driver of high-performance teams

Certificate of Professional Competence in Passenger Transport would be desirable. A willingness to study for CPC is essential passion for safety and driving to deliver a high performing safety behavioural culture

Budgetary and financial experience with a capability in logical system analysis to communicate results in formats comprehensible to all disciplines

Ability in endorsing commitment to set long/short-term objectives

Mentoring/coaching skills in the progression of the deliverables of the business

Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way

Aptitude to build and maintain stakeholder relations, indicative of a…