Head of Operations

At Optimus, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well‑being and career growth:

• Competitive Sal
• ary Generous Holiday Allowa
• ear Annual Lifestyle Allowa
• ice Pension Sch
• ter Private Health Insura
• ity Group Income Protection Sch
• eme Charitable Fundrais
• rts Cycle to Work and Gym Flex Sche
• mes Internal Coaching and Mentoring:
  Available throughout your time with
• us Training and Career Progression: A strong focus on your developm
• ent Family-Friendly Polic

We have an exciting opportunity for an experienced Head of Operations to join Optimus, part of the Landmark Information Group. This is a senior leadership role, accountable for the effective, efficient and scalable delivery of operational services, ensuring teams, systems and processes are aligned to both current and future business needs, helping to transform the home moving process and drive speed and certainty with ser

You will provide strong operational leadership, embed best practice, and drive continuous improvement, while protecting Optimus’ distinctive culture and enabling sustainable growth, service excellence and outstanding customer outcomes.

• nvolve:
  
  Owning and leading day-to-day operational performance across Optimus, ensuring service levels, productivity, quality and customer outcomes are consistently a
• Translating business strategy into clear, actionable operational plans, priorities and performance m
• Establishing effective governance, reporting rhythms and performance oversight to track delivery, risks and o
• Building, leading and developing high-performing operational teams, with clear accountability and a strong focus on capability and succession p
• Driving continuous improvement across processes, systems and ways of working, with a focus on efficiency, scalability, automation and risk mit
• Working closely with Finance and senior stakeholders to manage operational budgets, control costs and deliver value fo
• Embedding a strong customer-first mindset across operations and building effective relationships across Sales, Product, Technology, Finance, HR and Group O

About You As the Head of Operations, you’ll be an experienced operational leader with a strong track record of delivering results in complex, service-led environments. You’ll bring a pragmatic, people-focused approach, combined with the confidence to lead change and make data-informed d decisions.

• will have:
  
  Proven experience in a senior operational leadership role, ideally within a volume, service-led or regulated e
• nvironment
  
  Strong operational performance management experience, including ownership of SLAs, KPIs and custome
• r outcomes
  
  Experience leading process improvement, transformation or change initiative
• s at scale
  
  Commercial and financial acumen, including budget planning and cost
• management
  
  The ability to lead, motivate and develop high-performing teams, role modelling inclusive, values-led
• leadership
  
  Strong stakeholder management skills, with experience working cross-functionally in complex org
• anisations
  
  Experience with in conveyancing, property or adjacent professional services sectors is highly desirable, as is strong data analysis and reporting c
• apabilit y.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.