Retail Store Manager - Staple Hill

The Vacancy

As one of our Shop Managers, you'll be supported by an experienced and knowledgeable team who will help you develop your skills and build strong relationships with our customers and volunteers.

This is an exciting opportunity for an enthusiastic, creative and motivated individual to join the team as Shop Manager at our very successful Staple Hill store.

You’ll enjoy one of the most diverse, career‑building and rewarding roles in retail!

• Working hours:
  
  37.5 hours per week, 5 days in 7
• Salary starting from £28,762 up to £30,913 per annum, dependent on experience
• Permanent position

Key responsibilities:

• Delivering consistently high retail and customer service standards
• Actively supporting and demonstrating our values through your role
• Leading, coaching and managing staff and volunteers
• To achieve and optimise sales and targets
• To create and maintain a positive working environment for staff and volunteers
• Promotion of diversity and gender rights

What we are looking for:

• Ideally, you will bring previous retail experience, gained at managerial / supervisory level
• Commercial awareness and demonstrable experience of managing and leading a team; delivering outstanding customer service would be equally advantageous
• A genuine interest in fashion and charity retail
• Ability to earn trust, motivate, build rapport and provide leadership
• Highly organised with a proactive approach
• Open and adaptable to change and able to support others through it
• IT literacy and numeracy skills. Using email systems and online resources; use and understand basic spreadsheet.

We know sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for job if they don't tick every box.

Due to the nature of the work involved, this role is exempt from the ROA and all job holders are required to undergo a Disclosure and Barring Service Check.

Sensitive DBS applications:
If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, please call  or email  once the form has been issued to you.

Strictly no agencies.

We’ve spent over 40 years helping people die in peace, and with dignity. Combining compassion with clinical expertise, we provide patients with the best possible care at the end of their lives.

We’re here for the people around our patients too - those closest to them. Before, during and after a bereavement, we provide support that’s remembered forever.

We think it’s that unforgettable support that inspires people to give back to St Peter’s. To fundraise for us. Donate. Volunteer. We’re not exaggerating when we say that we couldn’t do what we do without our wonderful supporters. We really can’t thank them enough.

We want to help many more people to die well. And we’re doing this by teaching others. As a centre of educational excellence, we share our skills with other health professionals, helping the NHS and care homes to provide better end‑of‑life care.

We’re here for all, for free, forever.

If you join our clinical team, we offer NHS Agenda for Change benefits such as:

• NHS equivalent salaries
• Generous holiday entitlement and recognition for previous NHS service (up to 33 days for 10 years’ service)
• Continuation in the NHS pension scheme for existing members
• Recognition of previous NHS service for sick pay

There are many benefits to working at St Peter’s including:

• 27 days’ holiday plus bank holidays pro rata. This increases the longer you’re with us
• Competitive salary
• Pension, with employer matched contributions up to 6%

• Enhanced sick pay, rising with service to a maximum of 12 weeks’ full and 12 weeks’ half pay.
• Birthday leave - a day off in the month of your birthday
• Ability…