Vice President, Retail Branches

• Hybrid
• Banking - Customer Service & Advice
• Full-Time
• Requisition #: VICEP
  002312

Reporting to the Chief, Retail & Wealth Officer, the Vice President, Retail Branches is a member of the senior leadership team. They are responsible for contributing to the development of strategies and for the development and execution of operational and business plans which support Assiniboine Credit Union / Caisse Assiniboine (ACU) in achieving its strategic goals in support of ACU’s vision, mission, purpose and aligned with ACU’s values.

As a senior leader, this role is key to supporting ACU’s commitment to rural and agricultural communities, francophone services and values-based banking and ACU’s triple bottom line accountability to people, planet and prosperity.

• Lead, develop and mentor high-performing teams to achieve and exceed expectations while coaching employees to realize their professional development goals.
• Engage with purpose, lead by example, provide feedback, coach, commit to regular one-on-ones and team meetings.
• Develop effective working relationships with internal partners across all departments, acting as One Assiniboine to achieve strategic goals.
• Maintain overall department service levels and standards, ensuring team capabilities support the delivery and execution of strategic and operational plans.
• Actively demonstrates commitment to continuous improvement.
• In partnership with the Chief Officer, act as a support resource to ACU’s Board of Directors and/or Committees of the Board, undertaking reviews, developing reports, recommendations and policies for Board/Committee consideration.
• Champion ACU’s commitment to rural and agricultural communities, francophone services, values-based banking, respectful workplace and diversity, equity and inclusion.
• Act as an ambassador of ACU by being visible in the organization and the community in support of corporate and community initiatives.
• Identify and leverage opportunities to engage in the promotion of ACU products and services.

• Responsible for a geographic retail branch portfolio and team
• Is an engaged and active member of local business and community events
• Proactively identifies and acts upon opportunities beyond retail branches; partnering with the appropriate teams including agriculture, business, community, wealth management, and others to solicit referrals as appropriate.
• Act as a change agent to advance strategic objectives and shift the culture towards proactive advice and service delivery.
• Act as a voice for the member, seeking to identify and remove member pain points, contributing to a consistent and compelling member experience.
• Consistently deliver business results through the achievement of KPIs and support business partners in achieving collective success.
• Leverage member survey feedback, local market data, and industry research to identify areas of opportunity to consistently improve the member experience.
• Resolve escalated member complaints with urgency and encourage first point of contact complaint resolution.
• Ensure needs-based and advice-based sales practices are adhered to in member interactions and the achievement of all sales objectives.

• Contribute to the development of strategic and operational plans.
• Lead and/or participate in strategic and operational planning processes.
• Lead and/or support cross-functional project teams.
• Responsible for the development and execution of annual business plans in support of ACU’s strategic plan.
• Own the annual departmental budget process, manage expenses within budget including all capital, operating and personnel expenditures.
• Implement…