Operations team leader

Operations team leader - Required for this luxury tour operator, homebased or hybrid, salary up to £45,000 plus great industry leading benefits. They are looking for an experienced operations team leader, with a strong background in Asia to be hands on as well as managing a small, growing team. A luxury travel industry background is a must, fantastic knowledge of South East Asia and Japan.

• This is a hands on role, do the day to day duties of an operations person as well as managing a small team
• Dealing with new luxury bookings which are within South East Asia and Japan..
• Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country
• Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner
• Finalising travel documents and ensuring they go out to clients within deadlines set per country
• Working closely with the finance team to ensure that supplier invoices are paid by deadlines set
• Ensuring that the CRM system, reservations system and other portals they use are kept up to date
• Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents
• Dealing with emergency phone calls, if clients have any issues whilst on their holiday

• Someone who has at least 2-3 years experience in a similar operations position for a luxury tour operator with some team management experience
• An Asia expertis essential
• A strong team player who brings positive energy and an attitude to their work
• Experience in working with both DMC's and direct suppliers in previous roles
• An analytical person who is confident formulating processes and then successfully implementing them Operations team leaders skills required
  • Someone who has at least 2-3 years experience in a similar operations position for a luxury tour operator with some team management experience
  • An Asia expertis essential
  • A strong team player who brings positive energy and an attitude to their work
  • Experience in working with both DMC's and direct suppliers in previous roles
  • An analytical person who is confident formulating processes and then successfully implementing them
  • Someone with excellent organisational skills and strong attention to detail
  • The ability to work under pressure and accustomed to working to operational deadlines
  • Excellent customer service skills and a strong command of written and spoken
  • A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups
  • Someone with a deep passion for travel and new experiences