Communications Business Partner

Job Summary

Communications Business Partner – Salary £61,344 – £68,160 per annum with an extensive benefits package. Locations:
Birmingham, Bristol, Edinburgh, Leeds. Full-time, hybrid working (at least two days a week or 40% of time at an office).

Hybrid working, with flexibility for employees with disabilities. Managed by the Flexibility Works policy.

• Act as a day‑to‑day communications partner to leaders and teams across People & Places (P & P), providing sound advice, practical challenge and strong delivery support.
• Collaborate with senior CC&E business partners to align plans and messaging across programmes and functions.
• Build trusted relationships by being curious about the business and responsive to leaders’ and colleagues’ needs.
• Support the development and delivery of communication plans aligned to transformation, colleague experience and functional priorities.
• Translate complex change into clear, accessible stories that help colleagues understand what’s changing and what it means for them.
• Draft and shape content for a range of channels, ensuring a consistent and human tone of voice for internal and external communications.
• Help leaders communicate change effectively and authentically, including on priority programmes such as strategic resets.
• Support the delivery of planned campaigns across the year, including strategy activation, MyVoice, Simply LBG, and leadership visibility moments.
• Use listening, feedback and available data to inform communications activity and improve impact over time.
• Produce clear summaries and insights for leadership updates and forums, with guidance from senior colleagues.
• Plan and deliver high‑impact moments such as all‑colleague calls, leadership events, strategy sessions and cross‑Group campaigns.
• Use AI tools responsibly to support drafting, planning and delivery, improving pace, quality and efficiency.
• Look for opportunities to simplify processes, reuse content and reduce duplication, sharing what works with the wider team.

• 5+ years’ experience in a corporate communications role, spanning both internal and external communications.
• Strong written and verbal communication skills, with the ability to make complex information clear and engaging.
• Confidence working with senior stakeholders and adapting style to different audiences.
• A collaborative mindset and willingness to learn from others.
• A curious approach to AI tools and how they can be used responsibly to improve ways of working.
• Nice to have: experience supporting change or transformation activity.
• Nice to have: experience supporting communications around sensitive societal or reputational matters.
• Nice to have: experience using data, insight or feedback to inform communications decisions.
• Nice to have: familiarity with working in large, complex organisations.

We are committed to diversity, equity and inclusion, and we offer reasonable workplace adjustments for colleagues with disabilities. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.