Senior Product Quality Engineer

Job Summary:

We are seeking an experienced Senior Product Quality Engineer to drive product quality, reliability, and continuous improvement across a portfolio of high-speed optical connectivity products. This role will lead customer issue resolution, product failure investigations, supplier quality activities, and quality improvement initiatives throughout the product lifecycle. The successful candidate will work closely with engineering, manufacturing, supply chain, and customer-facing teams to ensure robust quality processes, improve product reliability, and deliver exceptional customer satisfaction.

• Lead investigation and resolution of customer returns, field failures, and RMAs.
• Serve as the technical lead for customer quality escalations, providing timely communication and status updates.
• Conduct root cause analysis and drive corrective and preventive actions.
• Prepare and present 8D reports and other customer-facing quality documentation.
• Support production teams with containment activities and implementation of corrective actions.

• Drive resolution of non-conforming material reports (NCMRs) and quality excursions.
• Collaborate with suppliers, subcontract manufacturers, and internal stakeholders to identify root cau...