Software​/QA Tester - Tilt

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Insurance broking systems: quote and buy, product launches, AI-powered quoting

Full time permanent contract

Full time permanent contract

Remote (UK)

Tilt is an insurance broker running a fast-moving trading and technology operation, writing commercial vehicle (CV) and Trades & Professions Package (T&PP) business through our policy administration system, alongside a growing set of AI digital initiatives We're expanding the team and need a dedicated tester to keep quality high as we activate new products and customer journeys at pace.

We are constantly expanding our products, integrations and customer journeys and need dedicated testing resource to create test plans, complete high quality and focussed testing, and introduce testing automation.

Running structured UAT on all change activities with the tech stack, including creation of test packs, testing, and reporting on issues. This will include:

• the Tilt quote and buy journey ahead of releases, insurer scheme activations, and rating or rule changes.
• new and changed product journeys across our product lines (Tradesman/T&PP, Property Owners, PI and Commercial Vehicle) on every release.
• AI-powered applications (quoting app, chat)
• the Tilt App, including new features, the registration and onboarding journey, and checks across devices and OS versions, through its test environment before features go live.
• website changes as they're released, including CMS publishing and deployment, responsive rendering, page speed, accessibility, and A/B variant testing.
• policy transactions (Mid term adjustments, Renewals) testing across the end-to-end process, and back-office mapping checks to confirm what's entered front-end lands correctly in our policy administration system.
• customer communications (renewals and other lifecycle comms) across email clients and devices, including that the right message reaches the right customer at the right time, and that it's suppressed correctly when it should be (for example cancelled, lapsed, or already renewed).
• validating that analytics and marketing tracking (for example GA4, Meta and Tik Tok) fires correctly after each release, including consent behaviour.
• payment and servicing journeys, including card and digital wallet payments, payment widget rendering, MTA/refund/cancellation/auto-renewal paths, and Direct Debit setup.
• how our systems behave when insurer or third-party APIs are slow, unavailable or return unexpected data, plus regression checks after fixes and environment changes (Dev, Test, Prod).
• Logging clear, reproducible defects with steps, screenshots and version references, and tracking them through to resolution with the tech and API teams.
• Working with customer experience, underwriting, trading and delivery colleagues to understand expected behaviour before testing against it.
• Keeping test evidence and sign-off notes organised so releases have a clear audit trail, including for Consumer Duty requirements.

• Prov…