Duty Manager - Restaurant and Bar Restaurant · Hilton Garden Inn

Hilton Garden Inn Bristol City Centre

£28,000 per annum/ £13.46 per hour, 40 hours per week over any 5 days

The shift is yours. Own it.

We're looking for a Duty Manager to lead the Restaurant and Bar team on shift, keep the guest experience where it needs to be, and step up to oversee hotel operations when the senior management team isn't on site.

As Duty Manager for Restaurant and Bar, you'll be the person the team looks to during service and the first point of contact when guests need something sorted. You'll be responsible for the smooth running of the restaurant and bar across all meal periods — coaching, briefing and motivating your team, handling guest feedback, and making sure every shift starts and finishes in good shape.

Restaurant and Bar Leadership

• Lead and coach the Restaurant and Bar team to deliver consistently great guest experiences

• Conduct shift briefings and handovers to keep communication sharp across the team

• Supervise daily service across all meal periods, stepping in to support wherever it's needed

• Handle guest feedback, complaints and service recovery with confidence and professionalism

• Support the Restaurant and Bar Manager with staffing levels, rota management and labour costs

• Ensure full compliance with Health and Safety, Food Safety, Licensing, and Allergen legislation at all times

Commercial Performance

• Drive food and beverage revenue through upselling, suggestive selling and team engagement

• Support stock control, inventory management, ordering and waste reduction

• Monitor departmental costs and flag opportunities to improve efficiency and profitability

• Help implement promotions, seasonal menus and special events

Operational Excellence

• Maintain accurate records and complete all required operational checks and documentation

• Ensure cash handling, key security and end-of-shift procedures are completed correctly and consistently

• Work closely with the Kitchen, Reception and Housekeeping teams to keep the guest journey seamless throughout the hotel

Cross-Department Leadership

When the Operations Manager and General Manager are off site, you'll be the one holding it all together — providing guidance to all departments, responding to operational issues, and upholding company standards across the hotel.

This role operates across a 7-day-a-week, 365-day-a-year operation, and your shifts will include a mix of early mornings, evenings, late nights and weekends. We'll make sure you always know your schedule in advance.

• Fully funded apprenticeship programmes

• Internal development programmes, designed to support you as you grow within your role

• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated

Hilton Garden Inn Bristol City Centre sits in Temple Quarter, just a three-minute walk from Bristol Temple Meads station and within easy reach of Queen Square, Bristol Cathedral and the Cabot Circus shopping district. The 4-star hotel has 171 contemporary bedrooms, some with views over Temple Gardens, alongside Recess — the hotel's restaurant and bar, with an outdoor terrace for dining day to night.

Guests also have access to a fitness suite and on-site parking with EV charging points.

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast

• Discounted stays for friends and family

• 50% discount when dining in our restaurants and bars

• Free meals while on duty, keeping you well-fuelled

• Access to high-street discounts on a range of shops, experiences and more

• Up to 40% savings on a wide range of bikes, with our Cycle to Work Scheme

• Generous refer-a-friend bonuses, starting at £250

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities — from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #Healthy Habits campaign

• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing

• Healthcare Cash…