Supervisor, Retail, Retail & Store Manager

Purpose of the Role

To proactively support the Store Management Team by maximising sales and profitability through exceptional customer service, maintaining high visual merchandising and store standards, ensuring team performance in the absence of management, and overseeing smooth store operations when management is not present.

• Team Management – Assist in training, developing, and coaching team members in collaboration with the Store Management Team; provide store performance feedback to the Regional Manager as needed.
• Store Operations – Maintain visual merchandising standards and implement window display schemes; ensure compliance with promotional activities and store layout guidelines; support stock control, cash handling, and in-store security procedures; help maintain a clean, safe, and healthy working environment; in the absence of the manager, create staffing schedules that align with the allocated payroll budget and ensure the store is adequately staffed;
  
  report maintenance issues using the designated software systems; adhere to all Health & Safety policies and procedures.
• Communication & Reporting – Communicate regularly with the Store Manager, Regional Manager, and Support Teams; respond promptly to internal communications; stay updated with company policies, procedures, and Head Office updates.
• Financial & Analytical Duties – Assist in analysing store performance; monitor daily footfall and conversion rates, and take action to improve performance; work towards achieving Average Transaction Value (ATV) and Items Per Basket (IPB) targets; help control stock loss and ensure accurate completion of administrative procedures.
• Brand & Customer Engagement – Promote the Bonus Club loyalty programme in line with GDPR guidelines; lead by example in delivering outstanding customer experiences; stay informed on product knowledge and internal systems through ongoing training.
• Additional Responsibilities – Support new store openings, relocations, and closures as required; adhere to all internal policies, including the Whistleblowing Policy; complete all mandatory e-learning and personal development modules; note: the role is Fully Flexible most of the time.

Note:

This description excludes boilerplate notices and non-role-specific content.