Retail Sales Assistant - Keyholder

Retail Sales Assistant – Keyholder

Location:

Bristol, England, GB

Contract:

4 hour contract

We don’t just sell products. We inspire reading, learning, creativity and play. When people spend time doing what they love, it’s Time Well Spent
, and with the right passion it all starts with you.

• 💪 25% Colleague Discount – plus exclusive double discount days
• 😎 My Works – access to online discounts across thousands of retailers, holidays and more
• 🏡 Family Friendly Leave – enhanced maternity, paternity and adoption pay
• 🚀 Holiday – 28 days including bank holidays, or 33 days for Deputy and Store Managers
• 🎓 Can‑Do Academy – instant access to training and development
• 💸 Stream – early access to 50% of your wages as you earn them
• 🏬 Share Scheme – own a piece of The Works
• 💛 24/7 Support – partnership with Retail Trust Charity for Employee Assistance Programme
• 🩺 Healthcare Cash Plan – support everyday healthcare costs
• 🥳 And more – long‑service awards, pension, life assurance, Cycle to Work scheme and optional charity giving

As a Sales Assistant you’re the face of our brand on the shop floor – a true brand ambassador. Every day you create moments that make our customers smile and help drive our store’s success.

It’s more than your job title; it’s the way you bring our brand to life. From the warm welcome, to supporting colleagues with kindness, and guiding shoppers to the perfect gifts, these small interactions become extraordinary memories.

• Deliver friendly, knowledgeable, and efficient service to every customer
• Maintain excellent store standards, including merchandising, cleanliness and stock replenishment
• Operate tills accurately and handle transactions with care
• Support deliveries, stockroom organisation and product availability
• Follow all operational procedures – health & safety, loss prevention
• Keyholder duties (if applicable) – open and close the store securely, cash handling and store security
• Work collaboratively with your team to meet store targets and KPIs
• Stay informed on promotions, products and services to help customers make choices
• Represent the brand positively and passionately
• This role can be physically demanding; you’ll manage stairs and heavy stock with support from teammates

• Passion for delivering great customer service
• Strong communication and interpersonal skills
• Team player with a positive, can‑do attitude
• Reliable, punctual and flexible to varied shifts
• Comfortable using tills and handling cash
• Previous experience in customer service or hospitality
• Experience in a fast‑paced, high‑volume environment
• Keyholders: experience with store opening/closing and basic supervisory responsibilities

Over 18 with training and support you can take on extra responsibility and a higher pay rate.

• Open and close the store
• Cashing up
• Carry out management responsibilities when a manager is absent

This gives you exposure to running a store and builds valuable experience for progression.

To inspire reading, learning, creativity and play.

We are Crafty 🎨 – Smart with what we’ve got.

We are Caring 💛 – Heart in every action.

We are Can‑Do 🚀 – Energy that gets it done.

All roles are open to everyone, including under‑represented groups such as ethnic minorities, people with disabilities, carers and the LGBTQ+ community. We welcome discussions about flexible working and will support reasonable adjustments during interviews where possible.