Customer Advisor

Job Overview

You will work onsite and report into the Assistant or Store Manager. Your day-to-day duties may include helping on the tills, advising customers, or working in the back shop.

Joining us as a Customer Advisor is a great opportunity, whether you’re at the start of your career or looking for a new challenge. You will receive award‑winning training accredited by the Institute of Customer Service.

• Help customers and put them at ease by listening, answering questions and giving great advice on our products, recommending items and offering a basket.
• Know our in‑store offers and schemes and promote them – the more information we give, the better.
• Help the store run smoothly by ensuring products are properly displayed, providing excellent service on the tills, and assisting with stock in the stock rooms.
• Collaborate with team members to provide a great shopping experience, keeping the store clean and presentable.

• Full training will be provided.
• Excel in a fast‑paced, varied environment.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative dynamic.
• Understand that small actions can create the biggest impact on customer interactions.
• Desire to be a proud brand ambassador for Boots and help customers find the best products.

• Experience providing customer care and delivering excellent service (not essential).

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Additional benefits available – find out more s/rewards

This is a permanent role. You must be able to commit to the advertised hours on a permanent basis. The position includes evening and weekend shifts and is open to candidates aged 18 or older. The hourly rate is £13.02 and will increase to up to £15.10 after six months in the role, depending on the selected location within London.

We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.