Gift Shop Manager

Role Overview

Gift Shop Manager at Wake The Tiger, Bristol. Full‑time, permanent position. Salary up to £31,000. Reports to the Head of Commercial. Start date July 2026.

Wake The Tiger is a radical creative company based in the South West. We are the visionary behind the world’s first Amazement Park®, fusing immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation. Our mission is to create immersive experiences for everyone, where art, storytelling and purpose collide to inspire change today that transforms the world tomorrow.

INSPIRE – We inspire positive change through awe and amazement.
DISRUPT – We disrupt by taking risks and challenging convention.
BELIEVE – We believe action today can change the world tomorrow.

The Gift Shop Manager is responsible for the day‑to‑day operation of the shop, ensuring every visitor enjoys an exceptional and memorable experience. Oversee all aspects of retail operations, including inventory management, stock control, product sourcing, procurement and replenishment. Shape the look and feel of the shop, developing and implementing creative visual merchandising strategies that enhance the customer journey, maximise sales and create an engaging, inspiring environment.

• Line‑manage shop staff, providing training, mentoring and performance guidance.
• Assist with the recruitment, induction and training of new shop team members.
• Maintain and update shop documentation, policies, procedures and operational manuals.
• Deliver excellent customer service by responding to enquiries and effectively resolving feedback or concerns.
• Manage and process all stock orders and maintain accurate inventory records using Shopify.
• Conduct regular stock takes to ensure inventory accuracy and support daily shop operations.
• Collaborate with marketing to implement promotional displays and campaigns.
• Manage and update POS signage with the design team.
• Sourcing new product lines for sign‑off by the Head of Commercial.
• Brief and work closely with designers, the Commercial Assistant and the Head of Commercial to develop product designs.
• Brief and work closely with merchandise manufacturers to develop new products.
• Maintain the online store in conjunction with the wider team.
• Manage and fulfil online shop orders and customer emails.

• Customer‑focused approach – enjoying working with the general public in a supervisory role.
• Solution‑focused team player willing to lead by example in an all‑hands‑on‑deck environment.
• Excellent written and verbal communication and active listening skills.
• Curiosity about the team, customers and the business as a whole.
• Happy to work in a physical role – on feet and actively engaging with customers.
• Strong organisational skills, with the ability to manage multiple priorities and deadlines.
• Commercial, trend and customer behaviour awareness, and an interest in revenue growth.
• Experience in stock control and inventory management.
• Willingness to work weekends and evenings.
• Cash handling experience, including cashing up.
• Interest in visual merchandising and immersive, narrative merchandise and retail.
• Strong initiative and attention to detail, with the ability to work accurately in a fast‑paced environment.
• Experience using Adobe Photoshop or other design platforms.

We prioritise inclusive and fair recruitment practices. Candidates of any gender, race, ethnicity, sexual orientation, disability status, age or religion are welcome. We are committed to creating an inclusive workplace where everyone feels valued and respected. If you require any reasonable adjustments during the recruitment process, please let us know.

Suitable candidates with equivalent qualifications/skills may apply. Rates of pay and salary ranges depend on your experience, qualifications and training.

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