Team Leader, Retail

Purpose of the Role

You will be a true Brand Ambassador who will interact with a variety of customers, promote exceptional customer service, and support store performance.

• Lead and empower colleagues, ensuring customers are at the heart of everything you do.
• Deliver an exceptional customer experience following the Moss Essential Steps of Service, actively listening and confidently offering bespoke advice.
• Achieve high productivity and motivate colleagues to maximize sales and service goals.
• Possess strong product knowledge for all services (Hire, Custom Made, Retail, Alterations, Ship from Store) and use this to tailor customer experience.
• Support management in training store colleagues, using business tools and resources.
• Utilize sales and customer data to inform interactions and enhance performance.
• Seek opportunities to improve store performance and customer experience based on feedback tools such as Feefo and Mystery Shops.
• Assist store management with stockroom and back‑area housekeeping, including receiving deliveries, stock handling, and cash control procedures.
• Follow the appointment process, ensuring customers are contacted prior to visits and records are updated accurately.
• Accountable for opening and closing the store in the absence of management.
• Balance cashier at the end of the day, ensuring correct procedures are followed.

• Prior experience in retail, hospitality, or customer service.
• Excellent knowledge of fashion trends and industry standards.
• Familiarity with POS systems including cash tills, credit card processing, and inventory management.
• Knowledge of data analytics to leverage sales and performance insights.

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self‑improvement, resilience, and efficient time management.
• Has outstanding communication abilities and emotional intelligence to inspire and foster relationships.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities.

• Employee discount: 70% discount across all stores.
• Team reward pay scheme: bonus up to 15% of gross monthly salary.
• Refer a friend: £500 bonus for successful manager referrals.
• Season ticket loan, cycle to work scheme, discounted gym membership.
• Life insurance, ongoing development, employee hub access.
• New Baby Gift celebrating key milestones.

Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.