Customer Team Leader

Overview

Customer Team Leader.

Location:

Clarence Place, High Kingsdown, Bristol, BS2 8DG
. Pay: £14.48 per hour.

Contract:

16-24 hours per week with regular overtime; permanent contract, part time. Working pattern: mix of opening, closing, and mid‑day shifts with flexibility across the week, including at least 2 evening shifts and 1 weekend shift. Availability discussion % in-store colleague discount.

Join us as a Customer Team Leader and take the next step toward managing your own store. Depending on your store, you may work in our post office or bakery or support online services and our home delivery drivers. You will be a familiar face in the community, helping to stay connected with local and national charities and champion Co-op membership.

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

At Co-op, we’re owned by our members and can do right by you. When you join us, you’re not just taking a job—you’re joining a movement. We are an organisation that puts people and communities first, powered by purpose.

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions; 36 days of holiday (pro-rata, including bank holidays); 24/7 GP access and colleague support programme
• Cycle to work scheme
• Market-leading policies to support life’s big moments
• Inclusive, diverse team and a commitment to belonging

Disability Confident scheme: interviews offered to disabled candidates who meet minimum criteria. If you need adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at  and our inclusion commitments at  This role requires completion of two online assessments (15-20 minutes). We reserve the right to remove a vacancy before the scheduled closing date. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).