Duty Manager

Duty Manager - Convenience Retail Salary: £30,000 - £32,000

Contract:

Full Time (40 hours per week)

Hours:

Includes weekends and bank holidays Important Information Assessment Day: TBC (approximately 1 hour) Successful candidates may be invited to a second-stage face-to-face interview The first 9 weeks of training will take place at our Birmingham store, so candidates must be able to commute during this period At least one day off every weekend About the Role We are seeking an experienced and hands-on Duty Manager to support the day-to-day operation of a busy convenience store.

Selling a broad range of ambient, fresh, frozen and food-to-go products, this role is ideal for a retail professional who thrives in a fast-paced environment and enjoys leading teams to deliver excellent customer service and commercial results.

Key Responsibilities Store Operations Oversee the daily running of the store Manage replenishment of ambient, fresh and frozen stock Support hot food preparation and food-to-go operations Receive and process deliveries Complete stock rotation, date checks and waste control procedures Maintain high standards of availability, merchandising and store presentation Open and close the store as a key holder Ensure compliance with health & safety and food safety regulations Team Leadership Lead, motivate and develop store colleagues Create a positive and productive working environment Manage staff rotas to ensure effective store coverage Conduct performance reviews and provide coaching and feedback Handle employee relations matters professionally and fairly Support colleague development and engagement Customer Service Deliver outstanding customer service through a knowledgeable and friendly team Resolve customer queries and complaints effectively Build strong relationships with customers and the local community Drive customer loyalty and maintain the store's reputation Commercial Performance Support delivery of sales, profit and operational KPI targets Monitor waste, shrinkage and product availability Control operating costs, including wages and utilities Produce operational and financial reports as required About You You'll have:
Previous retail management or supervisory experience, ideally within convenience, food retail or FMCG Strong leadership, communication and organisational skills Excellent problem-solving abilities A proactive, hands-on approach The ability to prioritise and perform in a fast-paced environment A strong focus on customer satisfaction Flexibility to work a variety of shifts, including weekends and bank holidays You'll also demonstrate commercial awareness, attention to detail, sound decision-making skills and a commitment to developing others.

What We Offer Competitive salary of £30,000 - £32,000 30 days annual leave Birthday day off every year Discretionary annual bonus Holiday buy-back scheme (following qualifying period) At least one day off every weekend Quarterly colleague social events High street discount scheme Structured training and development Excellent career progression opportunities within a growing business If you're an ambitious retail leader looking for your next challenge and want to join a business that invests in its people, we'd love to hear from you.

Apply today.