Motability Specialist

Waylands, Bristol, England, United Kingdom

Are you passionate about cars and about assisting others? If so, you could be just who Waylands is looking for to join the growing team at our Volvo showroom in Bristol. Due to high demand for our Motability offerings, we are recruiting for two dedicated Motability Specialists at Waylands Volvo in Bristol. As a Motability Specialist, you’ll play a vital role in helping customers with disabilities regain their independence.

This is more than just a sales role – it’s about understanding individual needs, building lasting relationships, and guiding customers through every step of the journey to find the perfect mobility solution for them. If you’re driven by delivering exceptional service and making a real difference in people’s lives, the successful applicant will be the sole point of contact for all Motability enquiries within the business and also have an expectation for a number of pre‑owned Volvo sales per annum.

• Selling our incredible range of new and used cars
• Managing Motability enquiries
• Communicating effectively with colleagues and accurately completing paperwork to ensure delivery deadlines are met and promises delivered
• Maintaining customer records and staying in touch with existing clients to ensure their ongoing aftersales needs are met
• Listening to customers’ needs to be able to make recommendations for their mobility
• Managing your database of prospective customers to create new opportunities
• Ensuring the showroom always looks beautiful and spotless
• Creating and sending customised video presentations to potential customers, to highlight the features and benefits of their chosen car
• Ensuring all sales are fully compliant with Finance Conduct Authority legislation

• Experience selling cars in the motor industry
• A passion for meeting every customer that walks through the door, sends you an email or calls you to talk about buying a car
• The ability to remember the little details about customers, such as a pet’s name, which can make a customer’s day
• A drive to help us achieve our targets by supporting customers to buy a new or used car that’s right for them
• A highly organised person with high attention to detail, who gets things right the first time for our customers
• A competent driver with a full driving licence held for a minimum of one year
• A professional and friendly manner
• A strong communicator with great influencing skills

• 5.5‑day week on a set rota that includes weekends (45 hours per week)
• Basic salary of £19,380, with an OTE of £52,000
• Company car
• 31 days holiday per year (including Bank Holidays, some of which you will be required to cover)
• Benefits platform with employee support programme
• Discounted rates of vehicle parts and servicing
• Opportunities for training and career progression
• Contributory pension scheme for eligible staff
• 3× salary life insurance

Waylands is an independent, family‑owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the seventh year running. Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation, which we have earned through many years of hard work.

We like to grow our own talent, promote people and offer a range of development and training. We recruit talent over experience and are committed to building a diverse workforce.