Broker Relationship Manager

Working hours:

This role is available on a part-time, job-share or full-time basis

Location:

South East (primarily Kent/Surrey/Essex) or East Anglia Region, with travel to our Croydon / Chelmsford Offices. You will be expected to travel to visit your broker panel locations. Closing date for applications: 10th February 2026

The opportunity:

Are you looking for an exciting new opportunity where you’ll get to develop and grow relationships with brokers? Our Broker Relationship Manager role could be just the one for you!

At Zurich, we put our customer and broker panel needs at the heart of everything we do through our range of products and services. We are committed to helping you grow for the future, building on your existing sales, product, and market knowledge.

We are seeking a highly motivated and experienced Broker Relationship Manager to join our team. The successful candidate will be responsible for managing and developing new and growing broker relationships. This role requires a strategic thinker with exceptional interpersonal skills and a deep understanding of the insurance industry.

• Management and development of new and growing broker relationships.
• Development responsibility for broker panel. These accounts will vary in size, complexity or how technical they are in nature.
• With support from the outset if required, working with minimal supervision you will be responsible for delivery of own sales and business performance targets.
• Work with all brokers on panel to educate and implement new initiatives and drive pipeline, as well as other sales campaigns and appropriate marketing.
• Identifying actual and potential customers or intermediary needs and meet those from the various products and propositions that exist within the business.
• Complete a granular evaluation of your broker panel to drive maximum share of wallet.
• Always represent Zurich in a professional manner.
• Achieve minimum required standard for completion of all essential business tools.
• Implement the Zurich distribution strategy and objectives through all allocated brokers.
• Gaining and feeding back market intelligence/activity.
• Carry out presentations and sales training for new product launches.
• Working alongside Underwriters and the wider business to provide brokers with a market leading service proposition.

• DIP CII qualification or working towards it (preferred).
• In-depth knowledge of market dynamics, product details, and technical aspects, with a strong drive to continuously improve.
• Adherence to industry standards and best practices.
• Well‑versed in the unique characteristics and trends of the UK General Insurance market.
• Proven ability to forge strong connections with brokers.
• Effective collaborator with a strong ability to work within a team environment.
• Excellent verbal and written communication abilities to articulate ideas clearly and confidently.
• Skilled in managing your schedule and prioritising tasks based on urgency and business needs.
• Ability to oversee and drive successful outcomes in these areas.
• Exceptional planning skills to manage your diary effectively and prioritise tasks critical to business success.

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non‑contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits.

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long‑standing player in the insurance industry. We’ve made a promise to each other and every employee; to focus…