Property Sales Advisor

About Sovereign Network Group (SNG)

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better. With over 85,000 homes we deliver services to in excess of 210,000 customers across the South East and South West.

This is an incredibly exciting time to join us as a Sales Advisor as we continue to deliver against our Sector Leading ‘Homes and Place' strategy transforming how we operate and organise ourselves, delivering safe service and affordable housing to our customers.

The vacancy is based out of our Bristol office on a Fixed Term Basis until the end of February 2027. You will be in the office a couple of times a week with a hybrid working culture.

There may also be some travel required to visit local sites.

You will engage with new and existing customers, guiding them through a variety of affordable home ownership products, including Shared Ownership (new build and resales), Staircasing, Right to Buy, Right to Acquire and Right to Shared Ownership. Focus on delivering exceptional customer service across multiple channels, including phone, SMS, email and social media.

The role will develop and grow a clear understanding of all processes and policies, ensuring ability to clearly and confidently explain them to both customers and colleagues. Through proactive support and expert knowledge, the role will help customers navigate their home ownership journey while contributing to the overall success of the Sales team.

• Process customer applications and affordability assessments, updating all relevant systems and parties to support prompt allocation of homes to customers
• Work with third parties, such as our panel of mortgage brokers, to support the completion of customer applications in line with Homes England or internal procedures
• Establish, develop and maintain effective working relationships with all colleagues to ensure an integrated contribution to SNG's values, aims and objectives
• Work closely with Sales Consultants, Resales and Staircasing Consultants and Coordinators across regional teams to deliver an effective triage service, answering process and general enquiries

• Demonstrable communication skills and ability to build rapport.
• Passionate about providing excellent customer service
• Excellent organisational skills and the ability to prioritise
• Demonstrable strong IT skills in Microsoft applications
• It would be an advantage if you have a background and experience working in a customer facing environment and not essential to have worked within housing or property

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!