Sales Operations & Support Specialist

Responsibilities of a Sales Administrator

• Handle customer queries by email and phone
• Respond to or co-ordinate responses to customers by email and phone or ticketing system
• Raise tickets for queries relating to technical support
• Contact customers with updates, follow-ups, responses
• Produce quotes and help build solution proposals with sales team
• Processing customer orders through management system
• Liaise with the technical and operational departments to inform customer responses and to manage orders and projects through to effective delivery
• Maintain and update customer records, pricing, sales collateral
• Join sales/marketing meetings and contribute to updates, ideas and planning
• Develop monthly sales reports and help track sales performance
• Communicate customer feedback internally
• Develop product and service knowledge to increase ability to handle queries/quotes
• Manage sales diaries
• Liaise with suppliers and monitor product/supplier developments