Customer Partner

The Customer Growth Partner is responsible for deepening relationships with existing customers, identifying growth opportunities, and increasing their purchasing volume. This role blends consultative selling with strategic follow-ups to build customer loyalty and drive sustainable revenue growth. The ideal candidate is personable, proactive, and customer-focused.

• Maintain regular check-ins and relationship-building activities (calls, visits, coffee meetings).
• Understand each customer’s business needs, preferences, and goals.
• Act as a trusted advisor who adds value beyond the sale.

• Introduce relevant new products and promotions tailored to customer needs.
• Monitor ordering patterns and suggest volume increases or complementary goods.
• Support bundling, seasonal campaigns, or loyalty initiatives to drive larger baskets.

• Track customer orders, follow up on purchasing timelines, and resolve any service issues.
• Maintain accurate customer records and engagement history.
• Use customer insights to inform commercial and product strategy.

• Build individual growth plans for each customer.
• Schedule proactive reminders, follow-ups, and strategic check-ins.
• Share market trends and tailored suggestions to enhance their purchasing approach.

• Monitor and report on customer growth metrics.
• Provide feedback to internal teams on how to better serve key accounts.
• Collaborate with the Commercial and Operations teams to improve service delivery.