Skills Hub Account Manager

Main Duties

To lead the day‑to‑day relationship with a portfolio of partner trusts, ensuring high levels of retention, engagement and growth. As the primary point of contact, you will build strong relationships with trust leaders and their schools, increase learner enrolments, communicate organisational priorities clearly and provide regular reporting on progress, engagement and impact to partners and internal stakeholders.

• Own the relationship for a portfolio of trust partners, acting as the primary point of contact for trust leaders and key school contacts.
• Build strong relationships across the trust, including executive leaders and operational stakeholders, to strengthen engagement and retention.
• Create and maintain account plans for each trust, with clear objectives, actions and measures of success.
• Identify risks to engagement or retention early, put improvement actions in place and escalates where appropriate.
• Ensure partners receive a consistent, high quality experience through proactive communication and timely issue resolution.

• Increase learner and subsequent programme enrolments across trust schools by planning and delivering targeted engagement activity throughout the year.
• Work with trusts and schools to identify priority roles, cohorts and suitable programme pathways to support workforce development.
• Plan and deliver trust‑wide briefings, school‑based sessions and events that support recruitment, conversion and programme understanding.
• Use partner insight and performance data to recommend actions that improve conversion from interest to enrolment and reduce dropout.
• Ensure partner activity is coordinated with internal teams so marketing, recruitment and delivery timelines are aligned.

• Facilitate workforce development conversations with trust leaders to understand priorities, challenges and strategic goals.
• Support trusts to translate workforce priorities into practical plans, including engagement milestones and enrolment targets.
• Provide clear guidance on programme suitability, eligibility and key timelines so partners can make informed decisions.
• Encourage participation across schools by tailoring messaging and activity to different contexts, roles and staffing pressures.

• Lead regular review meetings with trusts and school leaders, sharing progress updates, performance insight and agreed next steps.
• Provide accurate reporting on learner engagement and progress to both partners and internal stakeholders.
• Maintain accurate records of activity, actions, risks and partner communications in internal systems.
• Monitor account health, track delivery against agreed plans and use insight to focus support where it will have the most impact.

• Work closely with business operations and the delivery partner network to coordinate support, resolve issues and meet partner expectations.
• Ensure partner queries are managed effectively, coordinating internal responses and keeping partners updated.
• Share partner feedback, themes and improvement opportunities to strengthen processes, reporting and the overall partner experience.
• Contribute to internal planning by forecasting expected enrolments and highlighting opportunities or risks across your portfolio.

• Proven sales and relationship/account management experience
• Work well under pressure with the ability to deal with issues as they arise
• Exceptional administration and organisation
• Existing knowledge of the education sector and apprenticeship training
• Highly motivated
• Forward facing always looking for ways to improve processes and outputs

• 28 days holiday and an extra day for each year you stay with us, up to a maximum of 33 days plus bank holidays
• Health Cash Plan after probation, including access to a private GP
• From day 1, free life insurance covering up to four times your salary
• Contribution to your pension pot after 3 months
• Choice of flexible benefits after probation – options may include extra holiday, dental, healthcare plan topping up, bikes, gym membership, electric cars and more
• Learning and development opportunities
• Volunteer days – 3 paid volunteer days a year, with 2 dedicated to Education

By joining us, you will become part of a community dedicated to transforming lives and sustaining communities. Your voice is heard, your ideas are valued and your individuality is celebrated. Together we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship for visa applicants.