Head of Sales and Experience

Head of Sales & Experience
South Gloucestershire
Competitive Salary + Great Benefits

An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successful charitable leisure trust operating a portfolio of community leisure centres across South Gloucestershire.

Welcoming more than 2.5 million visits each year, the organisation is looking for a commercially minded leader to shape the customer journey, drive sustainable growth, and inspire teams to deliver exceptional service. This is a unique opportunity to make a real impact within an organisation committed to improving the health and wellbeing of local communities.

The Role: Reporting as part of the senior leadership team, you'll take ownership of the entire customer journey, from attracting new members to improving retention and enhancing the overall customer experience.

This is a strategic role with the autonomy to influence change, introduce new ideas, and make a measurable impact on commercial performance.

Key responsibilities include:

• Developing and implementing sales, retention and customer experience strategies.
• Identifying new commercial opportunities to grow membership and revenue.
• Using data and customer insight to improve engagement and retention.
• Coaching and supporting operational ...