Trade Client Manager – South West England

Company DescriptionMSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description The key objective of the programme is to increase OEM parts sales in the market and increase overall incremental parts sales revenue and profitability. The Trade Client Manager will be responsible for their own territory, be responsible for driving the continued growth in genuine parts sales for a premium manufacturer to trade customers through a dedicated Trade Retailer network.

Overview of role Reporting to the Trade Operations Manager, this role requires the Trade Client Manager to coach and manage the trade sales activity of the Trade Retailer network. The Trade Client Manager will ensure the Trade Retailers have all the right resources in place to provide a great service to their trade customers and will drive sales activity to achieve sales target.

This includes leading by example in sales visits to key customers.

Duties and responsibilities

Engage with the Management team within each Trade Retailer business to support the trade sales objectives

Arrange and deliver regular training and development visits with Retailers Set up the Trade Retailer operations to the prescribed standards and SLAsOrganise the operational structure of the Trade Retailer to maximise quality and efficiency

Deliver focused on-site consultancy and coaching with Retailer Trade Management & Team Support Marketing Plan Development and implementation with Trade Retailer Present regional updates to senior leadership and customers

Drive innovation and pace across all retailer activity and development

Support Trade Retailer sales activities, including customer visits, that will deliver trade parts sales growth

Review regional results to identify best practice and areas for development

Provide best practice sharing across the internal team and retail teams

Review retailer performance and hold monthly review meetings

Define and implement sales development activity, with Business Plans for each Trade Retailer Create and implement improvement plans where retailer performance is below target

Analyse trade sales business performance (turnover and KPIs) of each Trade Retailer to ensure achievement of sales targets and action plans

Produce visit report following each retailer review detailing actions agreed with retailer management

Engage in the launch and sales actions for tactical campaigns with retailers

Authorities

Management of all trade retailers in region

Assist other TCM and retailers where required

Accurate forecasting

Promoting retailer parts marketing

DeliverablesOEM Parts Sales Objective within region

Retailer Engagement of Tactical Campaigns & Programmes Day-to-day regional support

Qualifications

Knowledge and experience

Parts sales background from a manufacturer trade parts team, dealer senior parts manager/sales manager or aftermarket distributor roles

Experience of automotive trade parts distribution operations and sales techniques

Analytical approach to activity and diary planning

Ability to work on sales and development plans with the use of data to identify opportunities

Demonstrated customer-facing communication and negotiation experience

Proven record in sales and target achievementA good understanding of vehicle manufacturer trade sales operations

Competencies and skills

Organised and efficient, able to work under pressure and meet deadlines

An analytical approach to strategy and activity development within region

Good presentation and persuasion skills

Strong people skills and effective communicator

Proficient in MS, Word, PowerPoint, Excel Good level of business acumen and customer focus

The ability to inspire, coach and influence others to achieve exceptional results

Additional InformationMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Summary Type:
Full-time Function:
Consulting Experience level:
Not Applicable Industry: Automotive