Trade Counter Sales Assistant

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact.

At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Position overview

Do you have a knack for customer service, both face to face or over the phone, an eye for detail and the ability to successfully collaborate with others?

Our trade counters team, based in Bristol, support a range of external customers with the supply of parts and systems, dispatching orders and dealing with queries, in person, over the phone and via email.

What you will do

The Trade Counter Sales Assistant is responsible to provide best customer experience. As a Sales Assistant you will be the first point of contact for our customers.

As part of this team, the main responsibilities will include processing sales orders / returns and providing quotations, to offering technical advice to customers. The work is split between the face-to-face work and the phone / email, so you need to be comfortable with all sorts of communication and administration.  This needs someone with a confident and capable attitude who is also comfortable with contacting suppliers, order chasing, updating customers with the latest prices and availability.

Lastly this is a collaborative and supportive team. We are after someone who is a real team player, who is happy to help their colleagues such as supporting the warehouse during busy/ holiday periods.

hours of work 8.00am – 5.00pm Mon - Thurs. 8.00am-3pm Fri

What we require

Education in Math, English
1-2 years of sales experience. Computer literate  

What we offer

25 Days Annual Leave + Bank Holidays
Boost your holiday to 28 days with our holiday purchase scheme
Annual Bonus Scheme
SMART Pension Scheme (You pay 3% we pay 6%)
2 x Life Insurance
Enhanced maternity / Paternity benefits (After qualifying period)
Medical insurance & medical cash plan (cash help with optical, dental, etc)
Free employee advice service (wellbeing, legal etc),
Employee Discount Platform  

Work in a place where you matter – apply now