Trade Counter Sales Assistant

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact.

At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Position overview

Do you have a knack for customer service, both face to face or over the phone, an eye for detail and the ability to successfully collaborate with others?

Our trade counters team, based in Bristol, support a range of external customers with the supply of parts and systems, dispatching orders and dealing with queries, in person, over the phone and via email.

What you will do

At the Trade Counter, we aim to provide every customer with the best customer experience and as a Trade Counter Sales Assistant you will be the first point of contact for our customers, whether this be over the phone or via email.

Daily tasks could include:

Advising and looking into customer delivery queries
Organising returns or exchanges
Processing payments and providing credit notes
Processing sales orders
Liaising with customers on the phone
Picking and packing orders

Once trained, you will be able to develop your customer service and technical skills to provide customers support on product queries as well as by providing sales quotations and processing sales orders.

hours of work 8.00am – 5.00pm Mon - Thurs. 8.00am-3pm Fri

What we require

We will provide all training required, and so if you have worked in sales, customer service or administration roles then we would love to hear from you!
As a small team, we are looking for a candidate who has great organisation, administration, and communication skills as well as a passion for providing great customer service and an ability to use their initiative and problem solve.
Within the Trade Counter we use a system called SAP for a range of tasks, therefore, we are looking for a candidate with strong IT skills, preferably with CRM experience but this isn’t essential and can be trained.

What we offer

25 Days Annual Leave + Bank Holidays

Boost your holiday to 28 days with our holiday purchase scheme

Annual Bonus Scheme

SMART Pension Scheme (You pay 3% we pay 6%)

2 x Life Insurance

Enhanced maternity / Paternity benefits (After qualifying period)

Medical insurance & medical cash plan (cash help with optical, dental, etc)

Free employee advice service (wellbeing, legal etc),

Employee Discount Platform

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact.

At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now