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Customer Service Manager
Job in
Bristol, Bristol County, BS1, England, UK
Listed on 2026-11-04
Listing for:
Syntech Recruitment Ltd
Full Time
position Listed on 2026-11-04
Job specializations:
-
Sales
Client Relationship Management, Customer Success Management, Account Manager, CRM Systems & Management
Job Description & How to Apply Below
Location:
Hybrid, with regular office attendance
Salary: £28,000 – £35,000 + up to 5% performance bonus
Job Type: Permanent, Full-time
Syntech Recruitment are recruiting an Account Manager for a growing technical services business.
You’ll manage an assigned portfolio of B2B customers across the UK and report to the Customer Relationship Manager. This is a relationship role, not a sales role, so there are no targets, pipeline or commission. Any sales opportunities you identify are handed to the Sales team.
Benefits
* £28,000 – £35,000
* Up to 5% performance bonus
* Hybrid working
* Mileage and travel expenses paid
* Standard company benefits
Account Manager Responsibilities
* Planned contact with key stakeholders across your customer portfolio
* Map stakeholders at each customer: operations, engineering, quality, procurement and management
* Coordinate and attend customer business reviews; record actions and follow them through
* Monitor customer health; escalate concerns, risks and revenue at risk
* Track recurring customer requirements and follow up missed or delayed work
* Identify growth opportunities and hand them to the relevant Sales owner
* Maintain accurate customer records in Hub Spot
* Occasional customer site visits
Account Manager Requirements
* B2B customer engagement experience, ideally in a technical or service organisation
* Account management, customer success or customer relationship support background
* CRM experience;
Hub Spot desirable
* Strong organisation and attention to detail
* Confident preparing and presenting at customer reviews
* ISO-accredited environment experience desirable
* Microsoft Office
* GCSEs (or equivalent) including English and Maths
Apply today.
Applicants must have the right to work in the UK.
Syntech Recruitment Limited is acting as an Employment Agency in relation to this vacancy.
By applying for this role, you consent to Syntech Recruitment Limited processing your personal data for recruitment purposes, including sharing it with the client where relevant to your application.
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