Security Officer - Nights

Security Officer – Cabot Circus, Bristol

Job Objectives And Responsibilities

• Fully trained in security operations, with a focus on patrolling the shopping centre, service areas, service desk, public areas and car park.
• Advising tenants regarding management regulations, diffusing incidents and preventing their occurrence.
• Maintaining fire and health & safety regulations, securing the premises and providing first‑aid assistance using “customer care” procedures at all times. All duties carried out in adherence with Mitie Health and Safety policy.
• Night shifts only on a 4‑on‑4‑off rota (£13.21 per hour).

• Ensure compliance with policies, legal and regulatory requirements as directed by Security Management and in accordance with UK law.
• Execute all tasks and duties on site as defined within the Assignment Instructions.
• Familiarise yourself with published Assignment Instructions and site SOPs; promptly report any changes.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodical and orderly manner.
• Maintain a clean, smart, and tidy appearance and be aware of Health and Safety.
• Fully understand fire alarm procedures and act as an evacuation marshal in the event of a major incident.
• Be fully conversant with the location of all plant rooms, service corridors and lifts by name and location.
• Assist tenants upon request during incidents – either in person or via camera, and support police presence on site either in person or by camera or statement.
• Patrol malls, service areas, service desk and public areas.
• Deal with retailer and public enquiries in a professional and courteous manner.

• Immediately report any Health & Safety hazards or potential hazards on site.
• Stay alert to any threats or environmental changes to reduce disruption, loss, or damage.
• Act with common sense and initiative, involving others if a situation becomes threatening.
• Maintain professional conduct in difficult situations and with challenging customers.
• Complete accurate, detailed notebook entries promptly after any incident, to support the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.

• Team player with an enthusiastic attitude.
• Able to work on own initiative.
• Flexible approach to work to suit business needs.
• Excellent written and verbal communication skills.
• Calm under pressure.
• Valid SIA Door Supervisor licence.

• Follow group and company policies and procedures at all times.
• Report deficiencies in systems or equipment that may compromise service delivery or risk health, safety, or the environment.
• Use all work equipment and personal PPE properly, in accordance with training.
• Report any issues or training needs to your line manager or via the organisational incident reporting system.

• Ensure compliance with Mitie’s information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.

• Employee Shares Scheme
• Staff Retailer Discount
• Cabot Circus Discount Scheme
• Free Staff Parking
• Pension Scheme
• Extensive Training Package
• Childcare Vouchers
• Cycle to Work Scheme
• Give as you earn
• Salary Finance
• Competitive Holiday allowance
• Competitive Pay Rate
• Life Cover
• Share Incentive Plan
• Save as you earn
• Virtual GP
• Employee Assistance & Counselling

The job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know by emailing at [email protected].

Apply Now