Campus Support Officer

Are you calm under pressure, great with people, and passionate about creating a safe, respectful and welcoming campus environment? We’re looking for Campus Support Officers to join our dedicated Campus Support team and help us deliver an exceptional student‑centred, security and support service to our university community.

• Delivering excellent customer service as an ambassador for UWE
• Carrying out internal and external patrols on foot or by vehicle
• Managing and responding to incidents, including challenging or distressing situations
• Operating security systems including CCTV, access control, intruder detection and alarms
• Providing professional control room and front‑of‑house services
• Supporting University events such as Open Days and Moving In
• Maintaining accurate records, logs and incident reports
• Working collaboratively with other campus teams
• Supporting gritting/snow clearance during adverse weather when required
• Ensuring buildings are secure and communal areas are safe and accessible

You are a calm, confident and approachable professional who understands that the student experience is at the heart of everything we do, while recognising your role in supporting the wider university community, including staff and visitors.

You take pride in delivering a prompt, safe and clearly boundaried first response, ensuring that everyone you engage with feels respected, supported and treated fairly. You are skilled at balancing empathy with professionalism—able to provide reassurance and understanding to students, while maintaining clear boundaries and applying policies consistently.

You communicate effectively with people from diverse backgrounds and feel confident adapting your approach depending on the situation—whether supporting a distressed student, assisting a member of staff, or helping a visitor navigate campus safely.

Resilient under pressure, you remain composed in challenging and emergency situations, making sound decisions that prioritise safety, wellbeing and a positive experience. You understand when to take action, when to provide support, and when to‑escalate appropriately.

As a team player, you work collaboratively with colleagues and university partners to deliver a consistent, high‑quality service that reflects our commitment to a safe, inclusive and student‑focused environment for all.

Essential:

• A good standard of general education or relevant security experience in a large organisation
• Evidence of excellent customer service skills
• Full UK Driving Licence
• First Aid at Work (or willingness to train)
• Ability to work up to 12‑hour shifts, including moving unaided across varied terrain

Desirable:

• NVQ Level 2 in Security Guarding or similar qualification
• Understanding of fire evacuation procedures and health & safety guidance

• Permanent appointment working 12‑hour day or night shifts (4 on, 4 off pattern)
• Shift times: 7am‑7pm or 7pm‑7am
• Days salary: £31,348 – £33,963
• Night salary: £34,181 – £38,493
• Average 42 hours per week with 2 hours time‑off‑in‑lieu per week pre‑programmed into your leave allowance

We offer a wide range of employee benefits including progressive pay rates, generous annual leave, career average pension scheme, retail savings, onsite nursery and opportunities for training and personal development.

UWE Bristol is a campus‑based University, with vibrant campus communities that are central to student life. In this role, you’ll be required to work across all of our campuses; the position is based on campus for all your time.

UWE Bristol recognises the power of a truly diverse university community. We’re part of a vibrant, multicultural city and welcome talented people from all backgrounds. Diversity is our strength, enhancing creativity, decision‑making and problem‑solving. Join our supportive community and thrive.

We are committed to building a diverse and inclusive workforce that reflects the community we serve. We encourage applications from under‑represented groups and particularly welcome applications from global majority female candidates, as this group is…