Control Room Operator

Juice Recruitment is delighted to be supporting a well-established, award-winning organisation based in Filton with the appointment of a Control Room Operator to join their growing team.

This is an exciting opportunity to join a fast-paced, professional control room environment where you'll play a key role in monitoring CCTV systems, responding to alarms, and ensuring the safety and security of clients across the UK. If you're calm under pressure, have excellent attention to detail, and enjoy working in a busy environment, we'd love to hear from you.

Working Hours: 4 on / 4 off shift pattern 20:00 – 08:00 (Nights)

Please note: Successful applicants will be required to pass security vetting, provide references covering the previous five years of employment, and explain any gaps in employment.

• Monitor live CCTV footage and identify any suspicious or criminal activity.
• Respond promptly to alarm activations, following established procedures.
• Handle incoming and outgoing calls, liaising with clients, customers and security providers.
• Accurately record incidents, maintain event logs and update monitoring systems.
• Produce clear and concise incident reports.
• Work collaboratively with colleagues to ensure seamless shift handovers and excellent service delivery.

• Previous experience within a control room, security monitoring, call handling or a similar fast-paced environment.
• An SIA CCTV Licence is desirable, although full company-funded training is available for the right candidate.
• Excellent communication and customer service skills.
• Strong attention to detail with the ability to identify unusual activity.
• A calm, organised approach with the ability to multitask under pressure.
• Flexibility to work nights, weekends and a rotating shift pattern.

• Competitive salary with opportunities for career progression.
• Generous holiday allowance.
• Enhanced pay rates for public holidays.
• Annual loyalty bonus scheme.
• Company-funded training and development.
• Healthcare plan and employee wellbeing benefits.
• Retail, gym and cinema discounts.
• Regular team incentives and social perks.

If this sounds like the next step in your career, we'd love to hear from you. Apply today!