Hardware Response Technician

Hardware Response Technician – Radius

Join to apply for the Hardware Response Technician role at Radius
.

Company Description
As industry leaders in fleet risk management solutions, we provide tangible results in safety improvements and cost savings sooner.

Job Description
Work as a hardware response technician to deliver daily support for hardware faults, de-installations, footage retrievals, firmware upgrades, SD card upgrades, fleet check audits and site weekly visits. You will visit sites, liaise with customers, repair cameras, monitors and cables, retrieve footage, upgrade firmware and swap SD cards. You will also support de-installations and health checks.

Working Hours
Monday to Friday, 40 hours a week plus overtime.

• Complete health and safety documentation before repairs.
• Ensure the Job Sheet is signed and completed before leaving.
• Perform allocated work with high quality workmanship.
• Troubleshoot customer queries and suggest resolutions.
• Maintain accurate van stock and secure company equipment.
• Work with minimal supervision.
• Adhere to company policies and guidelines.
• Communicate proactively with customers and internal teams.
• Focus on customer satisfaction and build relationships.
• Coordinate with team members on outstanding issues.

• Prioritise and meet deadlines in a fast‑paced environment.
• Diligent with good judgement and decision making.
• Practical hands‑on experience.
• Self‑starter team player confident in dynamic settings.
• Problem solving ability and proactive attitude.
• Desire to improve systems and processes continuously.
• Strong planning and organisational skills.
• Excellent communication and listening skills.
• Polite, confident and friendly manner.
• Initiative and flexibility.
• Well‑organised and diligent under pressure.

Training and career path for a Trainee Telematics Engineer (Hardware Response Technician) with salary up to £42k a year.

• £25k‑30k salary.
• Mon‑Fri, overtime, weekend work.
• Career progression plan.
• London living wage allowance, 3.5‑7%.
• Paid door‑to‑door.
• Yearly bonus scheme.
• Length of service scheme.
• Company events.
• Sick pay.
• Pension.

• X1 Saturday per month.

Radius is an equal opportunities employer and welcomes candidates regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

If you feel we are a good match, apply online now or contact our talent team at