Scheme Manager - Extra Care

We’re looking for a compassionate and proactive Scheme Manager to join our Extra Care team. In this rewarding role, you’ll deliver a person‑centred service to older people with diverse needs, helping them live independently and safely within their communities.

You’ll be responsible for the day‑to‑day running of the scheme, working collaboratively with colleagues, care providers, and external agencies to ensure a high‑quality, responsive service. From managing health and safety to supporting social engagement, you’ll play a vital role in creating a safe, welcoming, and inclusive environment.

• Manage the day‑to‑day operations of the scheme
• Support residents with tenancy plans and scheme inductions
• Assess and manage risks, including fire safety and health & safety
• Maintain accurate records and uphold scheme security
• Report and follow up on repairs, prioritising safety‑related issues
• Liaise with care providers and monitor service level agreements
• Facilitate social interaction and communal activities
• Assist in resident selection and allocation
• Maintain professional boundaries and ensure safeguarding protocols are followed

At Live West, we are more than just a housing provider; we are a community builder. You will be part of a supportive, values‑driven team that puts people first.

We offer a positive, inclusive workplace where your voice matters, opportunities for professional development and career progression, and the chance to make a real impact in people’s lives every single day.

This is a field and scheme based role in Filton, South Gloucestershire, offered on a full‑time basis working 37 hours per week.

For further information about this role, and Live West, please view our candidate information pack.

• Essential skills and experience for a level 1 role (see candidate information pack)
• Someone who thrives in a people‑focused environment and is passionate about supporting older individuals to live independently
• Strong problem‑solving and decision‑making skills
• Experience supporting older people and managing challenging behaviours
• Knowledge of welfare benefits and housing management (desirable)
• Confidence working with statutory and voluntary agencies
• Experience in advocacy and partnership working
• Understanding of adult vulnerabilities, bereavement and prevention
• A good level of literacy and numeracy
• A commitment to safeguarding and lone working protocols

This role is not eligible for a Certificate of Sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS. Appointment to this role is subject to a satisfactory enhanced DBS check.

• Generous Annual Leave:
  Start with 26 days, plus bank holidays, increasing to 30 days with length of service and the option to purchase up to 5 extra days (pro‑rated for part‑time roles)
• Pension Contributions:
  Up to 9% employer contributions with our Defined Contribution scheme
• Health Benefits and Perks:
  Health care cash plan (up to £1,100 annually), virtual GP services, discounted gym memberships, retail discounts including Blue Light Card
• Learning and Development:
  Ongoing personal and professional growth opportunities
• Family Support:
  Policies to help balance work and family life, including a new child payment
• Wellbeing Matters:
  Mental health support, enhanced sick pay, wellness campaigns, free flu jabs
• Smarter Travel:
  Cycle to Work and Car Benefit schemes
• Giving Back:
  Up to four paid volunteering days a year

At Live West, we are united by a shared mission: to create a home for everyone. Our values guide everything we do, from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of Live West.

We are one of the largest employers in the South West, with a team of 1,800 talented colleagues providing a wide range of services to 80,000 customers.

We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement to thrive and reach their full potential.…