Resident Advisor; Mandarin Speaking

Mandarin‑Speaking Resident Advisor

Location:

Croft Court, Bristol

Contract:

Part-time – 25 hours per week
Working pattern:

Monday to Friday, specific hours to be discussed at interview

Start date:

1st June

Croft Court, Bristol are looking to appoint aMandarinâ€−speaking Resident Advisorto join Freshand help deliver an outstanding living experience for our residents.

Croft Court is a brand‑new student accommodation development, opening to students for the very first time in September 2026. This is an exciting opportunity to be part of a new site from the beginning and help shape a positive community for our future residents.

As a Resident Advisor, you’ll work
25 hours per week, Monday to Friday, supporting the smooth dayâ€−toâ€−day running of the building. You will play a key role in creating a safe, inclusive and engaging community where residents feel supported and at home.

Your responsibilities will include:

• Acting as a first point of contact for residents, providing excellent customer service both in person, over the phone and via email
• Supporting Mandarinâ€−speaking residents and their families, helping them settle into their new home and community
• Helping to build a positive living environment by organising social events and activities
• Managing resident communications via social media platforms and traditional communication methods
• Supporting the wider site team with administrative tasks, including welcoming residents at reception and processing rental payments
• Working collaboratively with colleagues on site and across the wider Fresh business

We’re looking for someone who is solutionsâ€−focused, enthusiastic and ready to make a real impacton the resident experience.

You’ll be approachable, organised and genuinely passionate about creating a strong sense of community. You’ll be a great listener with excellent timeâ€−management and administrative skills, and you’ll take pride in creating a welcoming and supportive environment for everyone who lives at Croft Court.

• Fluent in Mandarin and English
• Strong communication and customer service skills
• A proactive and positive attitude
• Ability to work independently and as part of a team

We offer:

• A dedicated Training team to assist you with development of your on-job training.
• A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
• An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
• Health cash plan to contribute to everyday healthcare expenses.
• Access to ‘Your Wellbeing’ programme & Open Up – a confidential wellbeing platform.
• Stay active and take advantage of our cycle to work scheme.
• Access to exclusive shopping discounts to help your money go further!
• Life Insurance for peace of mind