Out of Concierge

We are the Housing Network (THN), a purpose‑led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

We are seeking an experienced Concierge to join a brand-new service in Bristol at an exciting time. If you are an experienced Out of Hours Concierge, with experience in an accommodation‑based setting and want to help us shape and create a great service for those who need us most, this could be the role for you!

• Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people
• Highly experienced working in an accommodation‑based services for local people experiencing homelessness and multiple disadvantage, who have been referred and accepted into the scheme.

• Ensure that all aspects of Health & Safety policy and practice are abided by, reinforcing Scheme Rules where appropriate.
• Managing Negative Engagement between residents, explaining importance of responsibility to neighbours, issuing information/warnings, liaison with neighbourhood Policing / enforcement etc.
• Monitor CCTV and address concerns in line with agreed protocol with the Concierge Manager and Supported Housing Manager, risk assessing concerns to determine intervention priorities.
• Ensure security of premises and residents throughout the shift, adhering to escalation policies for serious incidents and safeguarding concerns.
• Complete regular patrols of the building / grounds, using the opportunity to ensure residents understand their obligations, as contained / detailed in their accommodation agreement.
• Maintain overall compliance and safety through proactive supervision, including the mitigation of fire (or security) related risks, advising and instructing residents to limit fire‑loading, fire‑starting activities and ensuring escape routes remain clear and accessible.

• Salary - £32,400
• 31 days of annual leave
• 41 hours of training
• On‑site parking
• Blue Light Card
• Referral programme