Switchboard Operator Nights | University Hospitals and Weston NHS Foundation Trust

Switchboard Operator P/T Nights | University Hospitals Bristol and Weston NHS Foundation Trust

Employer:

University Hospitals Bristol and Weston NHS Foundation Trust

Location:

Bristol, BS2 8HW

Contract Type:
Permanent

Pay:

Hours:

Disability Confident:
Yes

Closing Date: 28/06/2026

Operating the telecommunication switchboard for all Trust hospitals, providing an efficient information service 24/7 to staff and customers.

• Answer and distribute calls from the public, GP’s, internal callers, other hospitals and agencies.
• Route calls to extensions, exchange lines, mobile staff via bleeps, mobile phones and radio pagers.
• Use initiative and sensitivity when dealing with unpredictable situations such as anxious patients, patients with mental health problems, language or disability barriers, media and complaints.
• Provide an appropriate and empathetic response to all enquiries.
• Operate the switchboard consoles and Bleep System to ensure a high quality telephone service across the Trust.
• Respond according to written procedures for emergency and non‑emergency requests.
• Coordinate emergency situations (e.g., cardiac arrests, fires, intruder alarms) by informing and ensuring the appropriate personnel attend.

• Prior experience as a switchboard operator or in a similar call handling role is desirable.
• Excellent communication and customer service skills.
• Ability to remain calm and provide professional support in stressful situations.
• Competence in using switchboard and telecommunication systems.

• Permanent contract with a supportive, diverse work environment.
• Disability confident employer scheme.
• Work in a leading NHS Trust with a strong record of patient care.

UHBW is an equal opportunities employer and is committed to a diverse workforce, promoting safeguarding and supporting the welfare of children, young people and vulnerable adults.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).