Housing Support Officer

Position

Bristol – Housing & Compliance Officer (Permanent)

Salary: £25,837.50 per annum.

Hours: 37.5 hours per week, Monday to Friday.
Shift options: 9am–5pm or 10am–6pm.

Driving licence requirement: Full UK driving licence and access to a vehicle.

Play a key role in managing tenancies, supporting residents and ensuring properties remain safe, compliant and well maintained.

• Managing rent and service charge accounts, including arrears recovery and payment plans
• Supporting tenancy sustainment and helping residents maintain successful tenancies
• Investigating and resolving tenancy issues, anti‑social behaviour and safeguarding concerns
• Carrying out housing management duties including sign‑ups, tenancy reviews and void management
• Supporting residents to access alternative housing options where appropriate
• Conducting regular health and safety inspections across schemes
• Working closely with care and maintenance teams to deliver positive outcomes for residents
• Managing property standards, cleaning and environmental improvements
• Ensuring compliance processes are followed and accurate records maintained
• Building positive relationships with residents, external agencies and support services

• Experience working within housing, supported housing or tenancy management
• Understanding of tenancy agreements, licences and housing legislation
• Knowledge of welfare benefits and housing benefit processes
• Experience managing tenancy‑related issues including arrears, ASB or tenancy breaches
• Strong communication and relationship‑building skills
• Good IT and administrative skills
• A proactive and organised approach
• Resilience, empathy and the ability to work in a challenging but rewarding environment
• A full UK driving licence and access to a vehicle

• 28 days annual leave (including bank holidays)
• 2 wellbeing days each year
• Medicash healthcare plan
• Company pension scheme
• Cycle to work scheme
• EV salary sacrifice scheme
• Employee referral programme
• Supportive and collaborative team culture
• Opportunities to develop and grow your career