Resident Engagement Officer

Bristol & West Midlands (with travel between offices and community settings)

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self‑sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2025, we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

We are now looking for a Resident Engagement Officer to join us on a full‑time basis, working 37.5 hours per week, for a 12 month fixed‑term contract.

• Salary of £28,271 per annum
• 25 days’ annual leave, plus bank holidays
• Employee Recognition Programme
• Training and development opportunities
• Employee Assistance Programme
• Social gatherings and staff retreats
• A fully stocked staffroom!

This is a meaningful opportunity for a community engagement professional with experience working with refugees, migrants or socially excluded groups to join our purpose‑driven organisation.

You’ll have the chance to drive social inclusion and real change for marginalised individuals, supporting them to feel seen, respected and empowered, whilst shaping the services that positively affect their lives.

What’s more, with flexible working, training and development opportunities and the chance to be part of a social enterprise changing lives, this is a fantastic role in which to grow your career while making a real difference.

So, if you’re ready to help create stronger connections, amplify resident voices and support positive change, read on and apply today.

As a Resident Engagement Officer, you will support the delivery of our Social Housing Innovation Fund project, Trusted Voices: A Council of Elders Model for Refugee Resident Engagement.

Within this practical, community engagement role, you will work closely with the Resident Engagement Lead, delivering workshops, drop‑in sessions, peer discussions and other engagement activities that help residents feel heard, included and empowered.

You will also encourage participation through culturally responsive and trauma‑informed approaches and help identify and remove barriers to engagement.

Additionally, you will:

• Build trusted relationships with residents and act as a visible point of contact
• Support the organisation of Council of Elders meetings and engagement activities
• Liaise with residents, interpreters and community representatives
• Contribute to the development of accessible engagement resources
• Maintain accurate engagement records, attendance logs and case notes
• Collect resident feedback, case studies and programme data

To be considered as a Resident Engagement Officer, you will need:

• Experience working directly with diverse communities, particularly refugees, migrants, or socially excluded groups
• Experience supporting or facilitating community activities, workshops, or engagement sessions
• Experience building positive relationships with individuals from different cultural backgrounds
• Experience maintaining accurate records and handling sensitive information appropriately
• An understanding of trauma‑informed and culturally responsive approaches to engagement
• An awareness of safeguarding responsibilities and confidentiality requirements
• An understanding of the challenges faced by refugee and migrant communities
• To be educated to Level 3 or have equivalent experience in community engagement, housing, social care, youth work, or a related field

Due to the nature of this post, an enhanced DBS check will be required for the successful applicant, with their prior consent.

The closing date for this role is 15th July 2026.

Other organisations may call this role Community Engagement Officer, Tenant Engagement Officer, Housing Engagement Officer, Community Development Officer, Resident Participation Officer, Community Liaison Officer, Resident Liaison Officer, or Housing Support Officer.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a rewarding role as a Resident Engagement Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.