Family Support Worker

Family Support Worker – Full‑time (35 hours, 5 days per week) within the South West Care Team.

We are looking to appoint a Family Support Worker to deliver a high‑quality family support service as part of our South West Care Team to families in the local area, at a time when they need it most. The role reports to the Family Support Manager and works in partnership with health, education and social care professionals.

• Provide needs‑led emotional, social and practical support to families where a child or young person has a life‑threatening or terminal illness.
• Manage your own schedule, remaining flexible to the needs of families on your caseload.
• Build supportive relationships and help people as they deal with grief, loss and change.
• Provide bereavement support and maintain knowledge of processes of grief, loss and change.
• Use child protection and information‑sharing rules and data protection guidelines to support families.
• Work collaboratively with the team and volunteers, ensuring delivery of a high‑quality service.
• Support fundraising colleagues by writing case studies and family updates.
• Use IT (including MSOffice) confidently and maintain accuracy.

• Experienced child health, education or social care professional.
• Working in a community environment, with a recognised qualification in education, health or social care.
• Practical and people‑oriented, able to work at a fast pace whilst maintaining accuracy.
• Persuasive and open communication skills.
• Practical knowledge of diversity issues affecting children, young people and their families.
• Full current driver’s licence and willingness to work flexible hours.
• Enhanced DBS disclosure required.

• £24,000 per annum salary.
• Company car (P11D value £23,000‑26,000; taxable benefit in kind £6‑8K).
• Pension scheme – employer contributes 5% of salary, employee contributes at least 3%.
• 25 days of annual leave plus public holidays (rising to 26, 27, 30 days with additional leave after 10th or 20th year of service).
• Option to buy/sell annual leave and additional leave for birthday, wedding or civil ceremony.
• Time off in lieu.
• Family‑friendly policies and active wellbeing group initiatives.
• Employee Assistance Programme with remote GP, counselling, physiotherapy, mental health and financial wellbeing resources, plus a 24/7 helpline.
• Access to the Blue Light Card Scheme, rewards and discounts.
• Bike‑to‑work, season ticket loan and payroll giving schemes.
• Recommend‑a‑friend recruitment bonus scheme.
• Robust training and development programmes.