Welfare Benefits Advisor

Salary: £32,000.00 – £38,000.00 per year

Welfare Benefits Advisor – Customer Income Team, Bristol (Hybrid, minimum 2 days in office per week)

• Provide customers with budgeting and welfare benefit advice, including completion of Income and Expenditure statements.
• Handle benefit and grant applications and signpost customers to additional support.
• Work with internal and external partners, such as Housing Benefit, Department of Work and Pensions, independent money, debt or legal advice services.
• Assist vulnerable customers with kindness, empathy and a diplomatic, confidential approach.
• Make effective decision‑making and prioritise a busy workload.

• Up‑to‑date working knowledge of the benefits system.
• Experience supporting customers to complete statements and applications.
• Ability to work with internal and external partners to achieve the best outcome for the customer.
• Experience supporting vulnerable customers.
• Effective decision‑making, prioritisation and confidentiality skills.
• Car and full driving licence, as travel is required.

• 25 days holiday plus bank holidays (extra day each year up to 30 days).
• Flexible benefits package – chance to buy or sell holiday.
• 3 additional wellbeing days and 2 paid volunteering days.
• Generous matched pension scheme up to 12% and life cover at 4× salary.
• Options for private medical, dental and critical illness cover.
• Wellbeing discounts – gym memberships and access to a 24/7 virtual GP service.

At Sovereign Network Group, we are committed to an Equality, Diversity and Inclusion strategy and believe you can truly be yourself at SNG.

An enhanced DBS check will be undertaken for the successful candidate.

We aim to provide good, affordable homes that form the foundation for a better life and to create thriving communities over generations.