Neighbourhood Officers

Location:

Sheffield City Council, Howden House, 1 Union Street, Sheffield City Centre, S1 2SH
Pay Rate: £15.56 per hour PAYE

Working Hours:

Full Time

Contract:

Temporary Assignment (1 - 2 Months) Enhanced DBS (Update Service) Required Sheffield City Council are looking for three motivated and customer-focused Neighbourhood Officers to join its Matching & Allocations Team within the Rehousing & Homelessness Service. This is a rewarding opportunity to make a real difference to the lives of vulnerable individuals and families by helping them access safe, suitable accommodation and sustain successful tenancies.

You will play a key role in supporting the Council's commitment to reducing homelessness and eliminating the use of Bed & Breakfast accommodation wherever possible. Working closely with colleagues across housing, homelessness and support services, you will manage a designated neighbourhood patch, support households with a wide range of needs, and ensure residents receive the guidance and assistance required to maintain stable and sustainable tenancies.

Day-to-day of the role Work within the Matching & Allocations Team to match suitable temporary accommodation to households experiencing homelessness. Assess housing and support needs and identify appropriate accommodation options. Coordinate property allocations and tenancy sign-up processes. Meet customers face-to-face to explain housing options, allocation decisions, tenancy conditions, rights and responsibilities. Manage a dedicated patch of properties and households, delivering a tailored neighbourhood management service.

Develop positive relationships with tenants and actively support tenancy sustainment. Conduct home visits and provide intensive support where required. Deal with a range of complex and sensitive issues including:
Safeguarding concerns Mental health issues Substance and alcohol misuse Parenting and family support Financial and welfare concerns Complete Housing Plans and undertake annual tenancy visits. Signpost customers to relevant internal and external support services. Work collaboratively with partner agencies, support providers and Council services. Maintain accurate case records, tenancy documentation and performance information. Support customers to access services that enhance social inclusion and community involvement.

Effectively manage a varied caseload while meeting service targets and deadlines.

Required Skills and Qualifications:

Experience working within housing, homelessness, allocations, tenancy management, neighbourhood services, support work, or a similar customer-focused environment. Excellent communication and interpersonal skills. Experience managing complex cases and working with vulnerable individuals and families. Strong organisational skills and the ability to manage competing priorities. Experience carrying out face-to-face customer meetings and home visits. Ability to work independently while contributing positively to team objectives.

Strong IT and administration skills with experience maintaining accurate records and case notes. A flexible, compassionate and solution-focused approach to supporting customers. Benefits:

To apply for the Neighbourhood Officer position, please send your cv to