ServiceNow Tech Lead

Rap Dev builds the operational backbone for autonomous IT. More than 1,000 enterprises run Service Now and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them.

On the Service Now side of our business, we specialize in modern ITOM, ITAM, AI, SPM, and Dev Ops implementations designed to help organizations engineer their Service Now into a powerful AI-driven platform. And on the Datadog side of our business, our experienced team of SREs and Dev Ops engineers drive better observability, availability, and deployment velocity for organizations looking to drive measurable business impact through their Datadog environment.

Are you interested in solving complex problems for Service Now customers? We're the leading Dev Ops partner in the Service Now ecosystem and are looking for engineers that are ready to learn the latest technologies and integrate them with the Service Now platform. This is a unique opportunity to work with the Service Now platform while still learning AWS, GCP, Azure along with Jenkins, Github, QA tools, and more!

• Develop quality software and web applications
• Analyze and maintain existing software applications
• Design highly scalable, testable code
• Discover and fix programming bugs
• 3rd party integration development (REST, SOAP, mid servers, etc)
• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, UI scripts
• Work independently with customers on implementations and remote services
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as needed
• Participate in SCRUM calls
• Utilize strong written and verbal communication skills
• Stay on time and on task with assigned customer work

• Live in and authorized to work in EMEA
• Bachelor's degree or equivalent experience in Computer Science or related field
• Development experience with JS or Service Now
• Experience working with ITOM products is a plus
• Experience in Cloud-Native implementations of Discovery, Service Mapping, AIOps is a plus.
• Experience/willingness working on multiple projects simultaneously
• Self-Learner and eager to understand new technologies

• Base Salary: £120,000-£150,000 annually, depending on experience

• Generous and competitive private healthcare coverage (country dependent)
• Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Fitness Subsidies

Rap Dev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.