Transcon Inbound Agent

Job Description

• Manage the on‑time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best‑in‑class customer service to Expeditors customers and network of origin branches.

• Exceed customer expectations by anticipating, understanding, and meeting their needs.
• Be proactive and timely to resolve operational challenges, including escalation to management when necessary.
• Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.
• Maintain good relationships with service providers.

• Track and Trace TRANSCON inbound shipments to ensure on‑time delivery.
• Enter data and shipment updates accurately, and timely.
• Manage timely deliveries based on shipment requirements.
• Account for all special handling requirements for value‑added services.
• Account for all pertinent shipment documentation.
• Meet KPI standards in accordance with Company and Product procedures.
• Adhere to the company’s 10 cultural attributes:
  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

• Access and follow all current customers’ standard operating procedures.
• When necessary, communicate with the consignee professionally and clearly.
• Execute a superior customer service experience.
• Support the transition of new business/updates to existing business.

• Maintain awareness of market competitive costs.
• Support the audit of local service provider invoices.
• Support the management of overtime, expenses, and cost.

• 6 months to 1-year related experience.
• Effective interpersonal skills, including proven verbal and written skills.
• Detailed oriented with ability to manage multiple job functions with minimal supervision.

Expeditors offers excellent benefits

• Private Medical Insurance
• Pension Scheme
• Life Assurance
• Bike to work scheme
• Employee Stock Purchase Plan
• Training and Personnel Development Programme