Client Support Specialist

🧾 Client Support Specialist

📍 Bristol, VA | Full-Time
💼 BTJ Insurance – A Leavitt Group Affiliate
🌐

The Client Support Specialist is responsible for maintaining accurate and up-to-date data in our agency management systems and supporting both clients and internal teams with administrative and customer service tasks. You’ll play a key role in ensuring the smooth operation of our front office and client service workflows.

• Provide day-to-day support for accounts, including handling coverage questions, policy changes, endorsements, certificates, and renewals

• Distribute incoming mail and handle outgoing priority mail

• Answer and transfer phone calls professionally

• Monitor outgoing faxes and confirm delivery

• Maintain an organized and professional front reception area

• Manage and restock office supplies

• Create and maintain both digital and paper customer files

• Ensure efficient processing of correspondence and customer service documents

• Greet and direct clients and visitors

• Troubleshoot billing issues and provide basic client support

• Perform other administrative and client service-related tasks as assigned

• High school diploma or GED required

• 2–3 years of customer service or sales experience
  , preferably in the insurance industry

• Experience working in a professional office setting preferred

• Strong communication skills, both verbal and written

• Excellent time management, multitasking, and prioritization skills

• Self-starter with the ability to work independently and as part of a team

• Demonstrated professionalism, attention to detail, and organizational ability

• Friendly, client-focused demeanor

• Problem-solver with a can-do attitude

• Ability to handle multiple priorities in a fast-paced environment

• Strong decision-making and follow-through

• Professional appearance and communication at all times

BTJ Insurance offers a competitive salary and a comprehensive benefits package, including:

• $19-$21 per hour, depending on experience

• Medical, dental, and vision insurance

• 401(k) with employer match

• Health Savings Account (HSA) & Flexible Spending Account (FSA)

• Paid sick and vacation leave

• Wellness program and ongoing professional development opportunities

BTJ Insurance is part of the Leavitt Group
, the one of the largest privately‑held insurance brokerage in the U.S., with over 275 locations across 28 states
. We provide both personal and commercial insurance solutions and are appointed with top‑tier carriers across the nation. At BTJ, we combine local knowledge with national resources to provide outstanding service to our clients and career opportunities to our team members.

If you're a proactive, service-minded professional looking to grow with a stable and respected organization, we encourage you to apply!