Client Partner Hospitality

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values‑driven culture, international careers and the chance to shape the future of experience.

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are looking for an experienced Client Partner, ideally with Travel & Hospitality sector expertise to own and grow a multi‑million‑pound portfolio of clients across travel, hospitality and leisure.

You will act as a strategic leader and trusted advisor to senior client stakeholders—developing long‑term trusted relationships, driving sustainable account growth, orchestrating complex multi‑disciplinary teams and ensuring the delivery of high‑impact digital experience, commerce, data/AI and transformation programmes.

Role responsibilities

Strategic Client Leadership

• Build, nurture and elevate relationships with senior stakeholders, including C‑suite leaders, transformation directors and heads of digital/commerce.
• Act as the senior strategic partner and trusted advisor—supporting clients as they navigate customer experience transformation, platform modernisation and data‑led personalisation.
• Translate complex business challenges into future‑facing roadmaps aligned with Valtech’s capabilities across experience design, commerce, data & AI and enterprise transformation.

Growth & Revenue Ownership

• Own the commercial performance of your client portfolio—revenue forecasting, profitability, and long‑term growth strategy.
• Identify and pursue new growth opportunities within existing accounts.
• Lead new business opportunities by shaping win strategies, proposals and executive‑level client engagements.
• Collaborate with Marketing, Business Development and Vertical leadership to strengthen Valtech’s presence in the travel and hospitality market.

Strategic Planning & Execution

• Lead account strategy planning—working with peers to set direction, define priorities and align global delivery teams around a shared vision.
• Collaborate with strategy, design, delivery, data and engineering teams to craft solutions that drive measurable business impact.
• Work hand‑in‑hand with delivery leadership to ensure programmes are successfully shaped, mobilised and governed.
• Anticipate risks, design governance models and ensure strategic alignment across complex, multi‑work‑stream and multi‑market engagements.

Delivery Partnership & Quality

• Work in close partnership with delivery leadership to ensure high‑quality execution across all engagements.
• Provide escalation support and strategic guidance to maintain strong client satisfaction and long‑term partnerships.
• Champion a culture of excellence, continuous improvement and shared ownership across your multidisciplinary teams.

To be considered for this role, you must meet the following essential qualifications:

Travel & Hospitality Expertise

• Extensive experience (10+ years) in senior client relationship roles within digital consultancies, agencies or transformation organisations, operating at C‑suite and enterprise level.
• Proven experience working with travel, hospitality or leisure brands—such as airlines, hotel groups, travel platforms or destination organisations.
• Strong understanding of customer experience, booking platforms, loyalty, personalisation and omnichannel journeys.

Strategic Relationship Builder

• Proven ability to develop deep, trust‑based relationships with senior client stakeholders.
• Confident navigating complex client organisations and influencing at executive level.
• Skilled in listening, advising and communicating clearly to multiple audiences.
• Able to challenge constructively and guide clients through ambiguity with a consultative approach.
• Experience managing multi‑million revenue portfolios and leading account planning, forecasting and account development.
• Commercially astute, with the ability to shape…