Sales Manager

Are you ready to be part of a company transforming the way our industry works? Do you excel at creating high-performing teams across B2C and B2B sales environments? Do you want to use your contact centre experience to drive growth?

Eden is a growing firm, built on the foundations of amazing client experience and great technology. As demand for our services continues to increase, we're investing in new talent to help drive our success even further. This is a great opportunity to join a forward-thinking company.

We're looking for a dynamic and experienced Sales Manager to lead and inspire a team of Sales Advisors who support our clients and referral partner throughout our quote process. You will play a critical role in driving revenue growth, optimising sales processes, building high-value partnerships, and delivering an excellent Eden experience.

We want you to drive the commercial success of the sales function by executing client-focused strategies, seizing opportunities, and delivering team and individual targets to maximise revenue and growth.

On any given day you could be doing many of the following:

• Manage, coach, motivate and mentor a team of Sales Advisors to achieve and exceed performance targets
• Build, develop and retain a high-performing team in a fast-paced, scale-up environment
• Monitor calls and emails to improve quality, minimise errors and track team performance
• Recruit and retain new team members to support company growth

• Manage sales forecasting, pipeline review, KPI monitoring and performance reporting
• Ensure Hub Spot is used effectively to track leads, activity and performance; oversee data quality and reporting.
• Analyse sales metrics and conversion to identify trends, opportunities and areas for improvement
• Design and optimise sales processes, contact flows, scripts and messaging for different client segments to drive consistency and scalability across the team

• Identify, approach and secure new partnership opportunities to support business growth
• Oversee the onboarding and relationship management of referral partners
• Collaborate with marketing and other teams to align campaigns, lead generation and partnership activity

• Lead by example in delivering consultative, client-focused sales interactions with prospective client who have requested a quote to answer questions and drive quote conversion
• Handle and resolve complex client enquiries and ensure a high level of service throughout the sales journey
• Use client feedback to enhances sales procedures, policies and standards
• Deliver individual and team KPIs that provide excellent client service and satisfaction

• Work closely with the Head of Sales & Marketing to refine and execute sales strategies that drive growth and profitability
• Support wider business objectives through collaboration and continuous process improvement

• Proven B2C and B2B sales management experience within financial, legal, property, utilities or other scale-up environments
• Demonstrable experience building and leading high-performing teams
• Strong understanding of Hub Spot, sales analytics and reporting
• Experience managing sales pipeline and delivering accurate forecasting
• Confident in objection handling and creating messaging for different client segments
• Strong analytical skills and an affinity for data driven decision making
• Warm, personable communication and interpersonal skills
• Thrives in a target-driven environment, fast paced environment

Working at Eden is slightly different than elsewhere. We're passionate about our culture and invest heavily in the wellbeing of our employees. So the role also comes with the following benefits:

• Base salary: £40,000 - £50,000 DOE (up to £10,000 - £12,500 OTE)
• Hybrid working with 2 days per week at Head Office in Bristol
• 28 days annual leave (plus bank holidays on top)
• Option to buy and sell a further 5 days of leave
• Private medical insurance
• Group life assurance
• Health cash plan
• Wellbeing fund to contribute toward promoting your mental and physical wellbeing
• Great office environment with free parking, free breakfast, coffee and soft drink
• Significant investment in your learning and development