Service Advisor - Bristol

Service Advisor – Bristol

Location:

Harley‑Davidson – Bristol, VA

• 401K
• Paid Vacation & Holidays
• Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
• Health Flexible Spending Account
• Company Discounts
• Opportunities for growth and professional development

• Become skilled at assessing Harley‑Davidson© motorcycles for repair, customization, performance and maintenance, etc.
• Estimate costs and completion times of service work, and clearly communicate them to the customer, notifying the customers of any changes, delays, or additional work needed.
• Open & close all customer paid, warranty, and internal repair orders.
• Strategically assign jobs to technicians based on skill level and project schedule.
• Review work‑in‑progress to ensure quality and timeliness.
• Handle all scheduling of customer appointments and follow up calls.
• Perform cashier functions, as needed.
• Assist in maintaining a smooth‑running efficient service department with a high degree of customer satisfaction.
• Promote additional services by communication of service specials or additional work needed.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

• Knowledge of Harley‑Davidson motorcycle servicing a major plus.
• Technical repair education through Motorcycle Mechanics Institute or UTI also a major plus.
• Exceptional customer service skills and attention to detail are a necessity.
• Past experience as a Service Advisor or Service Consultant go to the top of the list.

All statements made by applicants for employment during the application will be checked for accuracy. We offer equal employment opportunities to all qualified persons without regard to race, color, sex (including gender identity and sexual orientation), religion, age, national origin, genetic information, citizenship status, marital status, pregnancy (including childbirth, related medical conditions, and lactation), physical or mental disability, past, present, or future service in the Uniformed Services of the United States, or any other basis prohibited by local, state, or federal law.

If you need help to fill out this application form or during any phase of the application, interview, or employment process, please notify the Human Resources Officer to discuss accommodations. The use of this form does not mean there are positions open and does not obligate us in any way.