Service Advisor

Service Advisor

Nisbets has an exciting opportunity for someone to join our Service Department as a Service Advisor as the result of an internal promotion. In this position, you will be part of a team providing high quality after-sales service for the thousands of machines that we sell. We carry out installations, repair machines both on-site and back in our workshop, manage all customer machine returns and liaise closely with 3rd party Service Providers working on our behalf.

As our Service Advisor you are the first point of contact for the customer it is extremely important that we create a great first impression, so we need people who are motivated by giving excellent customer service and helping people. You'll be joining a great team of Service Advisorswho really support each other and genuinely enjoy what they do, so you can expect to work hard and have fun.

An fantasticopportunityfor someone looking to start a office based career. Full time - Monday - Friday 8.00am - 4.45pm

• To act as the first point of contact for customers and to take responsibility for processing calls through to a satisfactory conclusion
• To resolve customer issues over the phone thereby avoiding the need to send an engineer to site or to collect an item for repair (training provided)
• To liaise with internal colleagues and Service partners to resolve customer queries in a timely manner
• To undertake additional Service activities as requested by the Service Team Leader